Business Process Specialist, Surety

Marsh McLennan

full-time

Posted on: 9/7/2025

Origin: • 🇺🇸 United States

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💰 $58,200 - $108,500 per year

Mid-LevelSenior

About the role

As our Business Process Specialist, Surety on the National AMS team, you’ll be a strong process design focused professional who knows how to balance efficiency, quality and consistency in systems.
Working in conjunction with the Business Process Leader, you will focus on the activities within your line of business, participating in working groups, in collaboration with national and regional representatives, to create standardized workflows across MMA National that take full advantage of our technology toolkit.
Support efforts to configure our AMS, document all processes and procedures, design reporting outputs, create client deliverables and lead training efforts.
Define requirements, redesign, and implement best-in class business processes, workflows and data standards.
Document and maintain procedures, and other business process artifacts, to be used both in training and as an ongoing reference.
Report to the Business Process Leader.
Demonstrate National MMA core values of integrity, collaboration, passion, innovation, and accountability.

Minimum 3-5 years of experience in designated line of business
Understanding of the insurance brokerage business
Awareness of the impact and consequences of decisions affecting the business process design
Proven critical thinking, analytical, and problem solving skills
A knack for process improvement, specifically refining the efficiency, quality, and effectiveness of various workflows and procedures by deploying best practices
Team player; enthusiastic and engaging with an ability to work with a wide range of cross-functional work teams and leaders
Challenges the status quo to make business process improvement recommendations (plus)
Experience working with an agency management system (plus)
Demonstrates a bias for action and a commitment to achieving sustainable results (plus)