Serve as a primary technical resource for Integrated Hardware Diagnostics (IHD)–related issues.
Troubleshoot end-to-end data flow issues involving IHD components, workstation software, device connectivity, and backend systems.
Provide advanced technical support for PIMS integrations, including configuration, troubleshooting, and ongoing maintenance as it relates to IHD workflows.
Work directly with clinics, PIMS vendors, third-party partners, and internal teams to resolve complex IHD-driven integration and results delivery issues.
Configure, support, and troubleshoot HealthTracks and related web application integrations.
Install, configure, and troubleshoot Antech supported software applications and utilities.
Troubleshoot connectivity between laboratory analyzers, devices, and client systems across multiple connection types.
Own and manage assigned support cases end to end, ensuring accurate documentation and timely resolution.
Create and maintain internal troubleshooting guides, quick reference documentation, and standard operating procedures.

Requirements

Bachelor’s degree in computer science, engineering, or equivalent experience.
4+ years of experience providing software support, including installation, configuration, and troubleshooting of software applications, peripherals, scanners, printers, and analyzers.
Strong understanding of Windows operating systems, networking fundamentals (TCP/IP, DNS, DHCP), and hardware troubleshooting.
Working knowledge of relational databases and log analysis.
Experience supporting API driven or integrated systems.
Ability to troubleshoot across software, hardware, and network layers.
Excellent verbal and written communication skills with both technical and nontechnical audiences.
Proven ability to manage multiple complex issues simultaneously while maintaining high customer satisfaction.
Strong documentation, organization, and analytical skills.
Calm, empathetic, and professional demeanor in high pressure situations.

Benefits

Paid Time Off & Holidays
Medical, Dental, Vision (Multiple Plans Available)
Basic Life (Company Paid) & Supplemental Life
Short and Long Term Disability (Company Paid)
Flexible Spending Accounts/Health Savings Accounts
Paid Parental Leave
401(k) with company match
Tuition/Continuing Education Reimbursement
Life Assistance Program
Pet Care Discounts

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

troubleshootingsoftware supportinstallationconfigurationnetworking fundamentalshardware troubleshootingrelational databaseslog analysisAPI integrationdata flow analysis

Soft Skills

communication skillscustomer satisfactiondocumentation skillsorganizational skillsanalytical skillsempathyprofessional demeanormultitaskingproblem-solvingteam collaboration

Certifications

Bachelor’s degree in computer scienceBachelor’s degree in engineeringequivalent experience