Marqeta

Full-stack Engineer

• Lead and develop multiple engineering teams responsible for core credit capabilities.
• Drive platform resiliency, scalability, and operational excellence.
• Partner with Product to shape roadmap, sequencing, and delivery strategy.
• Establish clear engineering standards around quality, reliability, testing, and documentation.
• Improve execution rigor including planning, sprint hygiene, and measurable outcomes.
• Lead architectural discussions and make high quality technical decisions.
• Stay close to the codebase and system design while empowering teams to execute.
• Recruit and develop top engineering talent and actively build bench strength.
• Create a culture of ownership, accountability, and continuous improvement.

Director, Software Engineering – Credit

Production Engineer

• Provide high-quality support, and take ownership in responding to inquiries, issues and escalation inquiries through tickets, emails, and other channels
• Perform problem-solving, diagnosing, and generating corrective action plans for issues
• Work cross-functionally to resolve issues and provide customer care
• Provide on-call support for rotations and escalations
• Assist in monitoring production transaction volume, functionality and performance
• Be proactive in monitoring, optimizing issuer resolution, and implementing corrective action planning
• Interact with Product, Engineering, and Technical Operational teams to provide feedback on production support related issues and improvements

Production Support Engineer

Compliance

• Assist with providing compliance advisory support to Product, Marketing, Legal, Sales, and other departments throughout product and campaign lifecycles
• Provide comprehensive understanding of relevant consumer finance regulations (including Reg Z, V, DD, CC, B, E, etc.), industry standards, and internal policies
• Monitor and assess external industry trends and regulatory environment to help shape Marqeta's compliance strategy
• Assist with regulatory responses and compliance advisory duties, as needed
• Support change management reviews for new products, features, or program changes
• Assist with formal review process for external customer marketing content and campaigns including advertisements, promotional content, digital media, social media and product information, to ensure compliance with legal and regulatory requirements, including UDAP/UDAAP, and FTC advertising rules
• Coordinate with Legal, Marketing, and other departments to obtain necessary approvals and feedback
• Assist in reviewing products and services for compliance with applicable federal and state consumer-finance laws and bank partner requirements
• Maintain awareness of compliance risks associated with client-specific product constructs
• Develop, maintain and update consumer compliance policies and procedures in response to changes in regulations and business needs, as needed.
• Assist with other compliance advisory duties, as needed.

Senior Risk and Compliance Analyst

Manager

• Own and govern the end-to-end credit bureau reporting lifecycle, including data sourcing, file creation, validation, transmission, reconciliation, and post-submission monitoring
• Ensure all reporting complies with Metro 2® specifications, FCRA/FACTA requirements, CFPB supervisory guidance, and bureau-specific rules.
• Establish and monitor daily, weekly, and monthly control routines to ensure reporting timeliness, completeness, and accuracy
• Serve as escalation owner for material reporting issues, missed SLAs, or consumer harm events
• Act as the business owner for FCRA compliance related to credit reporting and disputes, including documentation, controls, and issue management
• Oversee investigation and resolution of consumer credit reporting disputes within mandated regulatory timelines (e.g., 30/45-day requirements)
• Partner with Compliance and Legal to interpret regulatory changes, perform impact assessments, and drive implementation of required reporting or dispute process changes
• Lead preparation and response for regulatory exams, internal audits, and bureau audits, including evidence production, issue remediation, and management responses
• Maintain clear policies, procedures, and playbooks for bureau reporting, corrections, reinvestigations, and consumer remediation
• Design and operate preventive and detective controls to ensure bureau data accuracy and regulatory compliance
• Implement robust quality assurance, second-line testing support, and monitoring for reporting files and dispute outcomes
• Review exception reports, trend defects, and oversee root-cause analysis for systemic issues
• Own corrective action plans, ensuring sustainable fixes across upstream systems, processes, and vendors
• Partner with Technology and Data teams to strengthen data lineage, governance, and control documentation
• Lead initiatives to automate reporting and dispute workflows, reduce manual errors, and improve scalability
• Evaluate and enhance dispute management platforms, reporting tools, and validation controls
• Monitor industry trends, regulatory guidance, and Metro 2® updates to proactively improve processes
• Provide executive-level reporting and insights on dispute volumes, root causes, consumer outcomes, and regulatory risk indicators

Credit Bureau Reporting/FCRA Dispute Manager

• Configure environments and controls.
• Troubleshoot collaboratively as customers integrate with our platform, guiding them through technical documentation and assessing root causes for errors.
• Provide high-quality support to our customers:
• Respond to inquiries via tickets, emails, and other channels
• Take ownership of responding to inquiries, issues, and escalations
• Perform problem-solving, diagnosing, root cause analysis, and generate corrective action plans for issues
• Work cross-functionally to resolve issues and provide customer care
• Become a Marqeta product expert.
• Assist in monitoring production transaction volume, functionality, capacity, and performance.
• Assist in responding to alerts, data, and trends that have customer impact
• Coordinate and execute internal projects to better improve the support process.
• Be proactive in monitoring, optimising issuer resolution, and implementing corrective action planning.
• Interact with Product, Engineering, and Technical Operational teams to provide feedback on production support-related issues and improvements.
• Provide on-call support for rotations and escalations.
• Advise onboarding customers on a technical solution to meet their business needs, balancing best practices, regulatory limitations, and an evolving platform.
• Troubleshoot collaboratively as customers integrate with our platform, guiding them through technical documentation and assessing root causes for errors.
• Provide feedback to product, engineering, design, and info dev teams to improve outputs based on customer experience.
• Document process, product, and industry learnings relentlessly to identify pain points and trends to help the team and organisation grow and improve.

Senior Production Support Engineer

Recruitment

• Lead and manage a team of recruiters, focusing on hiring for positions up to the Senior Director level
• Occasionally manage searches yourself, typically for Director+ roles.
• Partner with & advise C-level leaders in Product and Engineering on hiring strategies
• Influence decision-making, processes, and outcomes using data and metrics.
• Develop and implement strategic hiring plans for the team or business group.
• Drive team-wide projects/programs and contribute to refining and improving recruitment processes, tools, resources, and strategies.
• Coach and develop team members, fostering a collaborative and inclusive environment that ensures each team member feels that they belong.
• Build strong partnerships with senior leadership and other cross-functional partners.
• Oversee the creation of hiring strategies for roles and profiles, ensuring fair and consistent structured interviews.
• Lead complex offer negotiations, providing guidance on compensation and benefits.
• Develop and maintain talent pipelines, utilizing multiple channels for sourcing, conducting market research, and leading collaborative sourcing efforts.
• Ensure a healthy, representative pipeline across all roles.

Senior Manager, Technical Recruiting

Analyst

• Evaluate and refine credit policies and models for both consumer and SMB credit cards to minimize losses and enhance profitability.
• Develop and implement tailored, data-driven strategies for effective management of the consumer and SMB credit card portfolios.
• Conduct risk segmentation, behavioral, loss forecasting, line management and other empirical analyses to support and refine credit models used in underwriting practices for consumer and SMB credit card portfolios.
• Build dashboards and present regular reports on key performance indicators (KPIs) and key risk indicators (KRIs) specific to consumer and SMB credit cards to senior management.
• Maintain up-to-date knowledge of regulations and compliance requirements affecting both consumer and SMB credit card products.

Senior Credit Risk Analyst

Sales

• Lead team of 5+ Account Executives and Account Managers targeting F1000 customers and prospects across key verticals.
• Develop and execute a strategic sales plan to achieve revenue targets and expand the customer base.
• Identify, engage, and build strong relationships with key decision-makers in enterprise organizations.
• Collaborate with internal teams, including marketing, product, and customer success, to align on customer needs and ensure satisfaction.
• Maintain a deep understanding of Marqeta's solutions and effectively communicate value to clients.
• Provide accurate sales forecasts and pipeline management.
• Stay up to date on industry trends, competitor offerings, and customer pain points to refine sales strategies.
• Build a diverse, equitable, inclusive, and high-performing sales team by influencing the team's GTM strategy, hiring, team structure, culture, and sales processes.
• Drive cross-functional collaboration and alignment with key partner teams, including Vetting, Delivery, GNSO, Sales Strategy and Operations, Banking Partnerships and other teams in sales globally.

Director of Sales

People Operations

• Partner with a new CTO to enhance leadership capabilities and the overall Marqetan experience for our Technology teams
• Provide leadership coaching, driving change management initiatives, and ensuring successful adoption of various programs
• Contribute to the Technology organization's development, supporting leaders and teams in navigating complex environments
• Partner with the CTO and leadership team to define and implement standards for high-performance engineering teams
• Foster seamless cross-functional collaboration across the People Experience organization
• Enable confident, data-informed decisions on complex people and organizational issues
• Elevate leadership effectiveness by coaching senior executives on talent strategy and employee experience
• Lead Marqeta-wide people initiatives by providing HR expertise and executing performance management initiatives