Marketplace Chaplains

Operations

• Uplift the Mission, Vision, and Core Values of Marketplace Chaplains in daily activities.
• Provide direction to the regional chaplain team, developing and reviewing key performance indicators.
• Partner with other national operations team members to develop strategic initiatives and standardize best practices.
• Oversee chaplain teams, develop relationships, and provide resources and training to support the team.
• Collaborate in hiring, recruitment, and development of regional staff while ensuring employee care solutions.
• Schedule and maintain communication with clients and potential clients through various channels.
• Develop regional service reports and utilize data for business tactics to ensure growth.
• Establish and implement organizational goals and assess programmatic effectiveness.

Director of Operations

Bilingual

• Serves as a messenger and conveyor of faith, mission, and purpose.
• Interacts with companies, their employees, and the community in a manner that exhibits character through personal and spiritual disciplines.
• Makes brief visits to company worksites regularly (usually weekly) to interact with employees to build a relationship of trust and friendship motivated by the Chaplain’s deep Christian faith.
• Visits employees or immediate family members wherever care can be expressed and help given: hospitals, nursing homes, funeral homes, family residences, or other sites.
• May provide confidential pastoral discussions for problem issues of employees and their immediate family members including, but not limited to family matters, divorce, serious illness, care of aging parents, death and grief recovery, parenting, financial situations that may include debt discussions, budgeting, and other life issues related to financial stress, as well as any other personal issues.
• Provides referral service and acts as coordinator for specialized assistance to employees and/or immediate family members with specific needs.
• May assist in the planning, conduct or attend funerals for employees or immediate family members, including follow-up support and encouragement to immediate family members during the grief period.
• May make jail visits to employees and immediate family members.
• Works with companies to serve notifications of death and serious injuries to families and other employees, encouraging those impacted by various tragedies.
• May provide post-termination care for laid-off or terminated employees in order to foster a smooth transition to another work environment.
• May facilitate, but not lead, spiritual enrichment activities, as an employee-sponsored and led activity will usually be more fruitful than a chaplain led event.
• Provides, as appropriate/requested, literature and other resources to assist company employees with life issues.
• Represents companies to clients/customers where it would be appropriate to ministry services involved (i.e., serious illness, accidents, traumatic events, and funerals).
• Participates in new employee orientation to explain the Employee Care Service and the role of the Chaplain Team.
• With Executive Director of Operations (EDO) permission, responds positively and assertively to other duties and services requested by executive leadership of companies, within the scope of the Letter of Agreement between MCHAP Chaplains and the company.

Director of Operations

Chaplain, Bilingual Spanish