Customer Service and Support Specialist
Marketcircle
full-time
Posted on:
Location Type: Remote
Location: Canada
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Salary
💰 CA$50,000 - CA$65,000 per year
About the role
- Providing front line support through live chat, email, phone, and remote screen sharing
- Assisting customers with navigating and using Daylite and Billings Pro
- Troubleshooting technical issues and providing billing support
- Handling customer inquiries and logging tracking issues
- Identifying patterns and escalating technical trends
Requirements
- Apple enthusiast with a strong technical mindset
- Passion for helping people in a customer-facing role
- Deep familiarity with macOS and iOS
- Initiative to help—proactively solve issues
- Understanding of small business operations
- Adaptability and organization to manage shifting priorities
- Love for collaboration and sharing ideas
Benefits
- Competitive Salary: $50,000-65,000 annually (commensurate with experience)
- Flexible Work Arrangements: Fully Remote working
- Health & Benefits Package: Comprehensive medical, dental, and vision coverage.
- Professional Growth: Access to learning resources, training, and mentorship opportunities.
- Vacation & Work-Life Balance: Generous paid time off and flexible scheduling.
- A Team That Cares: Collaborative and supportive work culture where your ideas matter.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
troubleshootingbilling supportremote screen sharing
Soft Skills
customer serviceinitiativeadaptabilityorganizationcollaboration