Inside Sales, Customer Service Representative
Markertek America's Broadcast Supply House
full-time
Posted on:
Location Type: Office
Location: Saugerties • New York • United States
Visit company websiteExplore more
Salary
💰 $20 - $26 per hour
About the role
- Handle & qualify inbound communications such as calls, sales@ emails, chats
- Assist and support all customers
- Be the first point of access for customers, qualifying them and helping them navigate to where they will be best served
- Provide standard pricing and availability, order status, and returns assistance
- Handle all chats and manage customer interactions for open unassigned web orders
- Manage all aspects of order entry
Requirements
- Empathy – customer needs to feel they are important and listened to
- Adaptability – ability to remain flexible in a dynamic environment
- Capacity to remain clear-headed and use constructive and encouraging language to steer calls towards a positive outcome
- Proven active listening skills
- Strong interpersonal and communication (verbal/written) skills
- Ability to prioritize, organize and multitask on the fly
- Proficiency with Microsoft Office
- Ability to navigate the web and utilize third party websites to retrieve relevant order information
Benefits
- Full training to help set you up for a successful career
- Opportunities for professional growth and career opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
order entrycustomer supportactive listeningcommunication skills
Soft Skills
empathyadaptabilityinterpersonal skillsorganizational skillsmultitaskingclear-headednessconstructive language