Markertek America's Broadcast Supply House

Customer Support

• Serve as a frontline contact for house-brand inquiries received by email, phone, web form, and in-person interaction; respond professionally and escalate complex technical requests when appropriate.
• Follow up on branded sales leads from web inquiries, dealer requests, internal referrals, trade shows, and other customer contact points.
• Support quotes, product questions, customer records, product notes, and other sales-support tasks for TecNec, Camplex, and related house-brand product lines.
• Build working knowledge of common product applications, signal types, cable assemblies, connectors, and customer use cases to provide basic product and technical support.
• Assist with product-data review, report monitoring, data entry, product-information maintenance, training materials, and basic process documentation.
• Review reports and other business systems for escalation or for highlighting to senior staff opportunities to address or improve.
• Participate in and support the planning, preparation, and attendance of trade shows and customer events, including customer follow-up, site visits, and related customer-support coverage.
• Maintain a professional, helpful, accountable approach when working with customers, sales staff, vendors, and internal departments.

Junior Sales and Customer Support