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Junior Sales and Customer Support
Markertek America's Broadcast Supply HouseJr Sales & Customer Support Specialist in media industry serving renowned clients like NBC and Netflix. Responsibilities include customer support, sales inquiries, and product-related assistance.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proficiency in customer service and sales support, with a solid understanding of audio, video, and data products. Capable of managing multiple priorities while maintaining a professional and service-oriented approach.
Highest-signal resume keywords
Customer Service ExperienceSales SupportMicrosoft Office ProficiencyAudio/Video/Data Product KnowledgeOrganizational Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Technical SupportData EntryProduct KnowledgeReport MonitoringCable AssembliesConnectorsSignal TypesFollow-Up ManagementProcess DocumentationQuote Support
Soft Skills
Professional CommunicationDetail-OrientedProactive Problem SolvingAccountabilityResourcefulness
Tools & Technologies
Microsoft Excel
Certifications & Qualifications
Valid Driver's License
Industry Keywords
House-Brand ProductsCustomer InquiriesTrade ShowsCustomer EventsSales Leads
About the role
Key responsibilities & impact- Serve as a frontline contact for house-brand inquiries received by email, phone, web form, and in-person interaction; respond professionally and escalate complex technical requests when appropriate.
- Follow up on branded sales leads from web inquiries, dealer requests, internal referrals, trade shows, and other customer contact points.
- Support quotes, product questions, customer records, product notes, and other sales-support tasks for TecNec, Camplex, and related house-brand product lines.
- Build working knowledge of common product applications, signal types, cable assemblies, connectors, and customer use cases to provide basic product and technical support.
- Assist with product-data review, report monitoring, data entry, product-information maintenance, training materials, and basic process documentation.
- Review reports and other business systems for escalation or for highlighting to senior staff opportunities to address or improve.
- Participate in and support the planning, preparation, and attendance of trade shows and customer events, including customer follow-up, site visits, and related customer-support coverage.
- Maintain a professional, helpful, accountable approach when working with customers, sales staff, vendors, and internal departments.
Requirements
What you’ll need- Prior customer service, sales support, retail, inside sales, technical support, or other frontline customer-facing experience preferred.
- Comfortable communicating with customers by phone, email, and in person with a professional, service-oriented tone.
- Base-level understanding of audio, video, data, fiber, copper, cable assemblies, connectors, or related technical products preferred; willingness to learn is required.
- Organized, detail-oriented, and able to manage follow-ups, open questions, customer commitments, and multiple priorities.
- Microsoft Office proficiency required; strong Excel skills preferred.
- Proactive, accountable, resourceful, and able to ask good questions, gather facts, solve basic problems, and route issues appropriately.
- Possess and maintain a valid driver’s license and be willing to travel or work a flexible schedule for events, site visits, and customer-support coverage as needed.
Benefits
Comp & perks- Paid time off
- Medical/Vision
- Dental
- 401-k
- 100% Employee-Owned Company