Markel

Director

• Lead and implement the strategic vision and plan of Markel's Cyber and Tech E&O product lines
• Provide leadership, direction and support to underwriting teams
• Responsible for product profitability, growth and retention of new and renewal business
• Manage assigned product lines to achieve profit, revenue, loss ratio, and expense targets
• Ensure effective execution of best practices
• Provide coaching and training for underwriting staff
• Develop and maintain relationships with internal resources (Actuarial, Product Development, Claim, IT, Operations, Regulatory, etc.)

Director, Cyber & Tech E&O Product Line Leader

Risk

• Supports loss control/risk engineering efforts through interaction with internal and external stakeholders
• Works with supervisor to review and assign RSS inspection requests to identify the best internal or external resource(s) to perform the required work
• Performs and/or reviews surveys with guidance from senior staff
• Attends industry events and training to enhance subject matter knowledge
• Collaborates on internal RSS initiatives
• Provides loss control engineering expertise, to enable loss control to meet its customer and corporate goals

Risk Solutions Specialist

Claims Specialist

• Handles healthcare malpractice/negligence claims including analyzing coverage and communicating coverage positions
• Conducts, coordinates, and directs investigation into loss facts and extent of damages
• Confirms coverage of claims by reviewing policies and documents submitted in support of claims
• Drafts coverage position letters
• Evaluates information on coverage, liability, and damages to determine the extent of insured's exposure
• Handles claims in all jurisdictions
• Handles litigated and non-litigated bodily injury claims with values up to $450,000 in all jurisdictions
• Represents Markel in mediations
• Monitors trial, as required
• Sets reserves within authority or makes recommendations concerning reserve changes to manager

Senior Claims Examiner, Medical and Healthcare Claims

Manager

• Managing a team of claims examiners possessing varied experience levels
• Overseeing the resolution of construction bodily injury and construction defect claims
• Providing direction, coaching, and training
• Conveys organization’s objectives and priorities to staff and measures progress towards stated goals
• Confirming coverage of claims by reviewing policies and documents submitted in support of claims
• Directing and monitoring assignments of new loss activity for construction bodily injury and construction defect claims
• Reviewing and approving correspondence and reports including coverage position letters and Large Loss Reports
• Reviewing and approving reserves and settlements in excess of the authority of the handling specialist
• Making recommendations concerning reserve changes to Senior Director or Senior Management
• Participating in review and discussion of large loss activity in the general liability book with interested stakeholders
• Ensuring that team adheres to Fair Claims Practices regulations and internal performance objectives
• Assessing and evaluating individual specialist and team performance, providing feedback and developing training needs
• Preparing and distributing reports by collecting and summarizing information
• Assisting in preparation of budgets, evaluation of expenses and assess resource needs
• Fostering and encouraging strong relationships with internal stakeholders and customers

Construction Claims Manager

Customer Support

• Serve as point of contact for agents/brokers by gathering information on behalf of underwriters
• Answer questions, resolve low complexity issues, facilitate overall serving of accounts
• Process business transactions not requiring review/signoff by an underwriter
• Maintain a suspense and follow-up system for outstanding underwriting items
• Ensure accuracy of information inputted into all appropriate systems
• Communicate with team members, agents/brokers, and other key business partners
• Participate in problem solving activities to define and implement solutions

Support Specialist – FI

Actuary

• Conducting thorough research and analysis to evaluate lines of business and/or individual programs, establishing rates and pricing strategies that align with Markel's commitment to profitable premium growth and cost-based pricing.
• Investigating new business opportunities and identifying potential acquisitions as requested, providing data-driven insights and recommendations.
• Forecasting reserve estimates on a quarterly basis.
• Effectively communicating findings to Actuarial, Finance, Claims, Underwriting, and Executive Leadership, presenting analyses clearly and responding promptly to requests for alternative structures or assumptions to better represent the risks under review.
• Delivering presentations on actuarial analyses to diverse audiences, ensuring both actuarial and non-actuarial stakeholders fully understand results and their implications.
• Proactively identifying and communicating potential actuarial issues to relevant teams.
• Mentoring and serving as a resource for less experienced actuaries, fostering professional growth and knowledge sharing.
• Rate change monitoring.
• Representing the Department on cross-functional teams.
• Supporting corporate goals and principles.
• Other actuarial work as needed.

Senior Actuarial Analyst – Actuary

• Serve as point of contact for agents/brokers by gathering information on behalf of the underwriters
• Answering questions, resolving low complexity issues, facilitating overall serving of accounts and processing business transactions not requiring review/signoff by an underwriter
• Take necessary measures to obtain information needed to finalize inquiries/transactions and maintain a suspense and follow-up system for outstanding underwriting items
• Ensure accuracy of information inputted into all appropriate systems and verify that all necessary documentation is in the file
• Routinely communicate with team members, agents/brokers and other key business partners to research and gather necessary information to review, analyze and complete transactions
• Utilize and adhere to internal guidelines, procedures and service standards to ensure that all assigned work/transactions are processed in a timely manner (yet accurately) and meet compliance standards
• Participate in problem solving activities to define problems, identify root causes, design and test solutions, implement solutions, and utilizes continuous improvement methodologies to improve processes & procedures in an effort to work more efficiently & effectively and permanently eliminate problems
• Under Underwriter direction, attached appropriate forms and makes policy changes as requested
• Establish, support, and maintain effective relationships and/or regular contact with clients and build strong relationships with employees across the organization
• Participate in special projects and other duties as assigned to assure efficient operation of the team, customer needs are met, and business results are achieved

Underwriting Support Specialist – Environmental & Energy

• Serve as point of contact for agents/brokers by gathering information on behalf of the underwriters
• Answer questions and resolve low complexity issues
• Maintain workflow and ensure accuracy of information inputted into systems
• Communicate with team members, agents/brokers and other key business partners
• Participate in problem-solving activities and implement solutions

Support Specialist

Accounts Receivable

• Manage a portfolio of accounts in order to minimize the risk of bad debt exposure to the company.
• Responsible for account follow-up for all assigned agents, brokers, and customers.
• Resolve billing problems, answering inquiries, and setting up financial arrangements as needed.
• Use collection techniques to keep accounts receivable current including monitoring for delinquent payments.
• Contact agents and customers to negotiate mutually acceptable resolutions to their delinquencies.
• Focus on loss prevention, delinquency minimization, collections productivity and customer service.

Accounts Receivable Specialist

• Confirms coverage of claims by reviewing policies and documents submitted in support of claims
• Analyzes coverage and communicates coverage positions
• Conducts, coordinates, and directs investigation into loss facts and extent of damages
• Directs and monitors assignments to experts and outside counsel
• Evaluates information on coverage, liability, and damages to determine the extent of insured's exposure
• Sets reserves within authority or makes claim recommendations concerning reserve changes to manager
• Negotiates and settles claims either directly or indirectly
• Prepares reports by collecting and summarizing information
• Adheres to Fair Claims Practices regulations
• Assist in training and mentoring of specialists
• Serves as technical resource to subordinates and others in the organization
• Review and approve correspondence, reports and authority requests as directed by manager
• Participates in special projects or assists other team members as requested
• Travel to mediations, trials, and conferences as required
• Represents Markel’s claims expertise on external panels and industry forums
• Coordinates loss information for senior business stakeholders and presents during monthly/quarterly business meetings
• Contributes to maintenance of claims guidelines and best practice procedures
• Delivers technical training to colleagues and external contacts as appropriate
• Ensures effective vendor and litigation management on claims with a focus on minimizing indemnity exposure and mitigating vendor and legal expense
• Steps in for manager to assume managerial duties when manager is unavailable or requires assistance

Executive Claims Examiner

Underwriter

• Manage the day-to-day work activities of a group of property underwriters and underwriting support staff
• Work closely with the Northeast Leadership team and Product Line Leadership team to develop and execute on business and marketing strategies
• Balance the team’s workloads and maintain appropriate staffing levels
• Guide in risk selection and pricing
• Underwrite new and renewal business in a profitable manner
• Address career and training needs on an individual basis
• Communicate effectively and ensure team has been adequately updated on matters relating to workflow or procedural changes
• Oversee the overall quality of the unit’s performance and measures the underwriting team expertise through periodic audits

Underwriting Manager, Property

• Lead and implement the strategic vision and plan of the Binding P&C portfolio
• Provide leadership, direction, and support to underwriting team(s)
• Responsible for product profitability, growth, and retention
• Develop and maintain productive relationships within assigned UW segments
• Manage the portfolio to achieve profit, revenue, loss ratio, and expense targets
• Ensure effective execution of best practices

Director/Senior Director, Binding Product Line Leader

• Working with the Professional Liability E&O, Managing Director in underwriting governance and continued development of the Lawyers Professional product line
• Providing leadership, direction and support to underwriting team(s)
• Responsible for product profitability, growth and retention of new and renewal business
• Building and maintaining relationships with internal resources (Claims, Actuarial, Product Development, IT, Operations, Regulatory, Product Leadership, Regions, various underwriting and underwriting support divisions etc.)
• Assisting in continued product development, strategy and portfolio management of the Lawyers Professional Liability product
• Managing and handling account referrals from the Lawyers underwriters
• Assisting underwriters in negotiations with brokers on program structure, premiums, retentions, and terms and conditions
• Ensuring account auditing and compliance
• Working cross functionally to improve underwriting optimization
• Acting as a knowledge expert on industry trends and facilitating effective underwriter training

Director/Senior Director, Lawyers Professional Liability

• Confirm coverage of claims by reviewing policies and documents submitted in support of claims
• Analyze coverage and communicate coverage positions
• Conduct, coordinate, and direct investigation into loss facts and extent of damages
• Evaluate information on coverage, liability, and damages to determine extent of insured's exposure
• Negotiate and settle claims either directly or indirectly
• Prepare reports by collecting and summarizing information
• Adhere to Fair Claims Practices regulations
• Assist in training and mentoring of specialists
• Participate in special projects or assist other team members as requested

• Handle claims from coverage enquiry through legal liability assessment and quantum analysis
• Confirm coverage of claims by reviewing policies and documents
• Analyze coverage and communicate coverage positions
• Prepare coverage position letters and refer suspicious losses to SIU
• Conduct, coordinate, and direct investigation into loss facts and extent of damages
• Direct assignments to experts and outside counsel
• Evaluate information on coverage, liability, and damages to determine extent of insured's exposure
• Set reserves within authority or make claim recommendations
• Negotiate and settle claims typically in litigation
• Present at roundtables to senior claims leaders
• Participate in special projects and may be assigned project lead for larger projects
• Represent Markel at mediations, trials, and conferences