Support Specialist

Markel

Support Specialist providing client servicing and underwriting support for agents and brokers at Markel Group. Managing workflows to meet service standards and ensuring compliance with internal guidelines.

Posted 5/31/2026full-timeScottsdale • Arizona, California, Colorado • 🇺🇸 United StatesMid-LevelSenior💰 $22 - $30 per hourWebsite

About the role

Key responsibilities & impact

Serve as point of contact for agents/brokers by gathering information on behalf of the underwriters
Answer questions and resolve low complexity issues
Facilitate overall serving of accounts and processing business transactions
Maintain a suspense and follow-up system for outstanding underwriting items
Ensure accuracy of information inputted into all appropriate systems
Verify that all necessary documentation is in the file
Communicate with team members, agents/brokers and other key business partners
Participate in problem solving activities to define problems, identify root causes, design and test solutions, implement solutions
Under Underwriter direction, attach appropriate forms and make policy changes as requested
Establish, support, and maintain effective relationships and/or regular contact with clients

Requirements

What you’ll need

Typing 50+ wpm
5 years of MS Office skills preferred
Ability to follow procedural guidelines and recognize exceptions to guidelines
Successful experience working in a team-oriented, collaborative environment
Self-directed and highly productive with light supervision
Comfortable with high volume workloads, fast-paced service standards and metric based performance assessment
Detail-oriented, results-oriented and accuracy-focused
Good verbal and written communication skills
US Work Authorization required. Markel does not provide visa sponsorship for this position, now or in the future.

Benefits

Comp & perks

health, dental and vision insurance plan options
optional life, disability, and AD&D insurance
401(k) with employer match contributions
Employee Stock Purchase Plan
PTO
corporate holidays and floating holidays
parental leave

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

typing 50+ wpmMS Office

Soft Skills

team-orientedcollaborativeself-directeddetail-orientedresults-orientedaccuracy-focusedverbal communicationwritten communication