Maritz

Account Executive

• Prospecting & Sales (80%) Identify & Target: Discover and qualify new business opportunities through proactive outreach, including cold calling, networking, referrals, and digital channels.
• Collaborate closely with marketing to convert Marketing Qualified Leads (MQLs) into Sales Qualified Leads (SQLs) by leveraging insights from prospects’ digital engagement data.
• Strategic Selling: Lead consultative discovery and tailor solutions that integrate strategy, tech platforms, analytics, and omnichannel communications.
• Relationship Building: Identify and account map key decision-makers and engage with them to understand their business goals and how Maritz can deliver value.
• Lead Sales Conversations: Conduct impactful presentations and product demonstrations that highlight our ROI and measurable results.
• Close Deals: Negotiate profitable agreements and ensure smooth transitions to our Account Management and Customer Success teams for client onboarding.
• Market Intelligence & Administration (20%): Industry Insight: Stay up-to-date on market trends, competitor activities, and industry developments to keep our solutions relevant.
• CRM & Reporting: Maintain accurate records in our CRM system and provide regular forecasts, sales reports, and pipeline updates.
• Collaboration: Work closely with our Account Executives, Customer Success, and Solution Design teams to support successful client engagements.

Strategic Sales Executive (Loyalty)

Manager

• PRESALE MESSAGING STRATEGY: Works closely with Sales team to write/edit appropriate message for presentation-stage responses with keen focus on Maritz value proposition including experience design. Researches, writes and edits communication materials using existing knowledge, supplemented by additional research and interviews. Adheres to AP writing and style guidelines. Proofreads all written materials, as well as other team member documents as needed. Provides cohesive and creative product.
• PRESALE CREATIVE MANAGEMENT: Works with Designers to develop theme, logo and graphic treatments. Acts as Maritz brand steward. Employs basic HTML coding to support client proposals electronically. Manages presentation-stage delivery including custom electronic and hard copies, sourcing and packaging. Coordinates multimedia support. Leads pre-sale strategy meetings in conjunction with Sales during presentation phase. Responsible for presentation folders and documents. Leads post-delivery debrief.
• MARKETING SUPPORT: Works on initiatives to support overall Maritz value proposition; may include writing for case studies, product overviews, blog content, email campaigns, social media posts and capabilities presentations. Supports content management for Qvidian database. Works with Marketing Designer to develop and update internal/external marketing assets and templates.

Creative Presale Manager

Call Center Representative

• JOB DUTIES: Accept and manage inbound calls, emails and chats from client-based participants enrolled in consumer loyalty reward and employee motivation programs\n• Research, assist, resolve, deescalate inquiries pertaining to loyalty reward accounts\n• Update and notate new and existing participant information in propriety systems\n• Identify and escalate priority issues\n• Attend program training and development classes\n• Follow detailed procedures for common questions\n• Assist in training other Contact Center staff through mentoring\n• Maintain professional standards at all times\n• QUALIFICATIONS: High School Diploma or GED Equivalent\n• 1-2 years of Customer Service Experience (Experience in a call center environment highly preferred)\n• Strong computer knowledge and proficiency to quickly navigate between multiple screens in an online environment\n• Excellent communication skills with clear, articulate phone voice\n• Proficient writing and grammar skills\n• Proficient in Microsoft Office Suite\n• If working remotely in this role, must have a quiet dedicated work space with no distractions

Strategic Sales Executive (Loyalty)

Creative Presale Manager

Customer Ops Specialist I, call center, Temporary part time