Maritz

Automotive Digital Retail Implementation Manager

Maritz

full-time

Posted on:

Location Type: Remote

Location: Iowa • Louisiana • United States

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About the role

  • Serve as the primary point of contact for dealerships of an OEM Digital Retailing system
  • Subject Matter Expert (SME) on the OEM program, dealership operations, and automotive retail best practices to drive strong engagement and utilization
  • Lead and facilitate user training and ongoing support throughout all phases of the implementation lifecycle
  • Ensure key dealership personnel meet required turnaround times for critical implementation milestones
  • Proactively identify implementation risks and work to mitigate effectively and efficiently
  • Build strong partnerships with dealership teams through both in‑person and virtual consultations, coaching, and training sessions
  • Deliver clear, engaging presentations and product demonstrations using established presentation materials
  • Consult with assigned dealerships to develop actionable plans that align with their processes and support their unique operational needs
  • Build strong, productive relationships with integrated vendor partners to support overall program success
  • Document, communicate and escalate issues/concerns as necessary
  • Monitor performance metrics regularly, leveraging data and analytics to assess progress and identify opportunities
  • Participate in scheduled performance reviews and strategic planning sessions with Maritz Managers to exchange insights, refine best practices, and collaboratively resolve challenges
  • Prioritize time effectively, focusing on high-impact activities and maintaining alignment with established goals
  • Manage travel and program related expenses in accordance with Maritz guidelines

Requirements

  • Background in dealership consulting or automotive retail operations
  • Strong understanding of the retail automotive industry, including common terminology, dealership structures, and workflow processes
  • Experience working with dealership and automotive retail software platforms, including DMS, CRM, and digital retailing solutions
  • Knowledge of dealership desking or F&I processes
  • Quick learner with the ability to stay current on rapidly evolving digital solutions
  • Proven ability to maintain a positive, solutions-oriented attitude in high-pressure environments
  • Strong collaboration skills with the ability to work effectively within the Maritz team, as well as with clients and vendor partners
  • Exceptional verbal and written communication abilities
  • Skilled in delivering presentations, leading productive discussions, and addressing objections with resilience
  • Proficient in Microsoft Office applications
  • Strong analytical, problem-solving, and decision-making capabilities.
Benefits
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Life insurance
  • Disability insurance
  • Paid parental leave
  • 401k
  • Tuition reimbursement
  • Paid time off
  • Year end holiday closure
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
dealership consultingautomotive retail operationsDMSCRMdigital retailing solutionsdealership desking processesF&I processesdata analyticspresentation skillsproblem-solving
Soft Skills
collaborationcommunicationcoachingtime managementsolutions-oriented attituderesiliencetrainingrelationship buildingstrategic planningadaptability