Mariner

Manager, National Facilities

Mariner

full-time

Posted on:

Location Type: Hybrid

Location: Overland Park • Kansas • United States

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About the role

  • Manage all day-to-day facilities operations for the headquarters office, including:
  • Maintenance, repairs, janitorial, HVAC, electrical, plumbing, furniture, and space management
  • Breakrooms, conference rooms, storage areas, and common space standards
  • Vendor coordination and performance management
  • Ensure a clean, safe, well-maintained, and professional work environment
  • Support internal meetings, events, and executive needs as required
  • Manage facilities-related budgets, invoices, and service contracts
  • Build and implement a centralized national facilities management program for 100+ field offices
  • Serve as the primary remote facilities support (“call center” model) for all locations nationwide
  • Establish standardized:
  • Service delivery processes
  • Preventative maintenance programs
  • Response times and service level expectations
  • Vendor standards and scopes of work
  • Own the facilities ticketing/work order system and ensure timely resolution of all issues
  • Coordinate services with landlords, property managers, and national service providers
  • Reduce operational burden on local office staff by centralizing facilities support

Requirements

  • 5+ years of experience in facilities management, preferably in a multi-site, national environment
  • Strong remote facilities management or call center support experience
  • Proven ability to manage vendors and service providers at scale
  • Exceptional customer service mindset with strong communication skills
  • Highly organized, detail-oriented, and process-driven
  • Self-starter who thrives in a fast-paced, high-growth environment
Benefits
  • Some travel may be required

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
facilities managementvendor managementservice delivery processespreventative maintenance programsbudget managementwork order systemHVACplumbingelectrical maintenancespace management
Soft skills
customer servicecommunicationorganizational skillsdetail-orientedprocess-drivenself-starteradaptabilityproblem-solvingteam collaborationtime management