Orchestrate cross-functional execution across PLG Marketing, Product, and Customer Success, ensuring growth strategies are translated into clear plans, owners, and measurable outcomes.
Own business-level performance visibility for Campaign Monitor self-service, including revenue, bookings, customer growth, retention, and expansion metrics.
Lead weekly business reviews, quarterly planning, and cross-functional operating cadences to track progress, surface risks, and drive timely decision-making.
Oversee Customer Success operations through close partnership and shared accountability, defining engagement models, retention processes, playbooks, and capacity planning.
Direct Growth Analytics and reporting, matching marketing data with product and customer data to uncover insights, trends, and actionable recommendations.
Partner closely with senior leadership on forecasting, revenue modeling, and performance analysis to support planning, investment decisions, and long-term growth.

Requirements

8+ years of experience in growth operations, business operations, revenue operations, or strategic operations roles within B2B SaaS or self-service businesses.
4+ years of experience supporting self-serve or product-led growth (PLG) SaaS motions.
Proven track record orchestrating cross-functional programs in matrixed organizations and translating strategy into execution.
Strong analytical expertise, including forecasting revenue and bookings, cohort analysis, retention modeling, and executive-level reporting.
2+ years of people leadership experience managing analysts, BI professionals, or operations team members, including contractors.
Demonstrated ability to influence without authority and drive accountability across Marketing, Product, and Customer Success.
Nice to Have: Experience in email marketing, MarTech, or SaaS marketing platforms. SQL proficiency or advanced data analysis capabilities. Background in subscription or recurring revenue business models.

Benefits

Competitive benefits including: medical/dental/vision insurance, life/accident/disabilities insurance, supplemental health benefits, FSA, EAP and pet insurance
Generous time off (we call it Open Time Away) as well as paid holidays and a birthday benefit day off.
Paid Volunteer Time
401k plan with a company match on your contributions.
Employee-centric and supportive remote work environment with flexibility.
Support for life events including paid parental leave.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

growth operationsbusiness operationsrevenue operationsstrategic operationsforecastingcohort analysisretention modelingexecutive-level reportingSQLdata analysis

Soft Skills

cross-functional collaborationinfluence without authorityaccountabilityleadershipdecision-makinganalytical expertisecommunicationstrategic thinkingproblem-solvingcapacity planning