Marigold

Customer Success Manager

• Support Customer Success Managers with day-to-day account activities, including preparation for customer meetings and follow-ups
• Assist with monitoring customer health, product usage, and engagement metrics
• Help gather and organize customer insights, feedback, and documentation
• Support renewal and adoption initiatives through research, reporting, and coordination
• Collaborate with cross-functional teams such as Support, Product, and Marketing on customer-related initiatives
• Assist with maintaining accurate customer information in internal systems
• Contribute to special projects focused on improving customer experience and operational efficiency

Customer Success Manager – Intern

Operations

• Orchestrate cross-functional execution across PLG Marketing, Product, and Customer Success, ensuring growth strategies are translated into clear plans, owners, and measurable outcomes.
• Own business-level performance visibility for Campaign Monitor self-service, including revenue, bookings, customer growth, retention, and expansion metrics.
• Lead weekly business reviews, quarterly planning, and cross-functional operating cadences to track progress, surface risks, and drive timely decision-making.
• Oversee Customer Success operations through close partnership and shared accountability, defining engagement models, retention processes, playbooks, and capacity planning.
• Direct Growth Analytics and reporting, matching marketing data with product and customer data to uncover insights, trends, and actionable recommendations.
• Partner closely with senior leadership on forecasting, revenue modeling, and performance analysis to support planning, investment decisions, and long-term growth.

VP, Growth Operations

Marketing

• Own Campaign Monitor’s end-to-end product-led growth and marketing strategy, serving as the primary strategy owner for the CM self-serve motion.
• Deeply understand Campaign Monitor customers, marketing motions, and funnel performance to assess what is working, what is not, and where growth opportunities exist.
• Define and execute strategies across demand generation, acquisition, activation, conversion, retention, and expansion for SMB customers.
• Own key growth levers including traffic volume, paid media efficiency, customer acquisition cost (CAC), conversion rates, and free-to-paid performance.
• Lead product launches, lifecycle marketing, and customer communications, ensuring clear positioning and compelling value delivery to customers.
• Partner closely with Product leadership to absorb, translate, and package product information into effective go-to-market and in-product growth strategies.
• Work cross-functionally with Performance Marketing, Product, Engineering, Design, and Customer Communications, owning roughly 70% of execution while operating within a highly collaborative structure.
• Define, track, and communicate performance using data, experimentation, and insights to guide decision-making and continuous optimization.

Director – Marketing, PLG

Technical Project Manager

• Lead end-to-end technical implementations of Vuture, owning delivery from kickoff through go-live.
• Configure the Vuture platform to meet customer requirements, including workflows, data structures, permissions, and integrations.
• Serve as the primary technical point of contact for customers during implementation, leading discovery sessions, solution reviews, and delivery checkpoints.
• Translate customer business requirements into scalable, best-practice technical solutions.
• Identify technical risks early and drive resolution through hands-on work or cross-functional collaboration.
• Partner closely with Product, Engineering, Support, and Customer Success teams to troubleshoot issues, resolve blockers, and ensure a smooth handover post-launch.

Technical Implementation Manager

Security Engineer

• Lead and develop a small team responsible for identifying, assessing, and remediating application security risks across products and container-based infrastructure.
• Embed secure design and secure coding practices across global development teams throughout the SDLC and CI/CD pipelines.
• Partner closely with engineering, product, and infrastructure teams to prioritize security findings, vulnerabilities, and remediation efforts.
• Oversee application security testing activities including SAST, DAST, IAST, threat modeling, and manual code reviews.
• Monitor emerging threats and vulnerabilities, triage reported issues, assess risk, and communicate mitigation strategies clearly to stakeholders.
• Drive automation and continuous improvement of application security controls, metrics, and security-as-code initiatives.

Manager, Application Security

Compliance

• Support the development and implementation of cybersecurity governance, risk, and compliance frameworks tailored to Marigold’s products and services.
• Participate in risk assessments to identify threats, vulnerabilities, and gaps in the company’s security posture.
• Collaborate with internal stakeholders to establish and enforce security policies, standards, and procedures.
• Support compliance initiatives and audits aligned with recognized frameworks and standards such as ISO 27001, SOC, NIST, PCI-DSS, and related controls.
• Coordinate responses to customer security assessments, questionnaires, RFPs, data protection agreements, and audit requests.
• Manage third-party risk assessments and vendor security evaluations to help mitigate supply chain risk.

Cyber Governance, Risk, and Compliance Analyst

Product Designer

• Design intuitive, high-conversion experiences across onboarding, activation, engagement, and retention.
• Translate customer insights, data, and experimentation results into clear flows, interactions, and visual designs.
• Create high-quality wireframes, prototypes, and polished UI that support Product-Led Growth outcomes.
• Design and evolve interaction models for AI-powered features such as assistants, recommendations, and automations.
• Partner closely with Product, Engineering, Growth PMs, and Research to move quickly from concept to shipped product.
• Contribute to shared design systems, patterns, and principles that improve quality and velocity across teams.

User Researcher

• Identify friction and opportunities across the end-to-end user journey, from sign-up and activation through long-term engagement and retention.
• Plan and conduct discovery research, usability testing, and concept validation, connecting insights directly to product and design decisions.
• Build and scale research programs that enable continuous feedback loops and faster learning.
• Partner with Product, Design, Data, and Growth teams to connect qualitative insights with behavioral analytics.
• Leverage AI tools to accelerate research synthesis, uncover patterns, and scale insights across teams.
• Communicate findings clearly and persuasively through artifacts such as journey maps, frameworks, opportunity models, and experiment recommendations.

Business Development Rep

• Qualify and set up meetings with prospects that come inbound and get assigned to you
• Prospect, set meetings, and generate qualified pipeline from Target ICP Accounts
• Partner with Commercial Account Executives to determine Key Accounts, Strategy and identifying new Pipeline Opportunities
• Use the phone, email, video, social and other modern creative strategies to get in front of your prospects
• Effectively communicate how Marigold is positioned in the market, and communicate core features, functionality, and benefits
• Utilize tools like Salesforce CRM, Outreach, Vidyard, LI Sales Nav, and other sales tools to manage your pipeline and maintain accurate information about prospects and leads
• Manage the full sales cycle for small business deals.

Business Development Representative

Support Engineer

• Serve as the first point of contact for customer inquiries, delivering timely and effective solutions.
• Troubleshoot and resolve a wide range of technical issues with accuracy and professionalism.
• Provide guidance and best practices to help customers maximize the value of our email marketing software.
• Collaborate with product and engineering teams by sharing customer insights to improve features and user experience.
• Maintain clear, up-to-date internal documentation and resources for both customers and colleagues.
• Continuously develop product knowledge and stay informed on new features, updates, and processes.

Technical Support Specialist

Marketing Operations

• Own end-to-end campaign execution and automation in HubSpot
• Build and manage marketing automation and funnel operations
• Oversee event and third-party lead operations
• Lead landing page and form strategy
• Deliver influence, attribution, and performance reporting
• Analyze funnel performance, conversion rates, and velocity
• Own data hygiene, governance, and compliance
• Partner closely with RevOps to ensure HubSpot–CRM integration health

Marketing Operations Manager

Full-stack Engineer

• Write and ship production-quality code that solves real customer problems and supports Emma’s marketing platform
• Lead and contribute to technical design, planning, and execution, helping projects move from concept to delivery
• Participate actively in code reviews, setting a high bar for quality while mentoring and supporting the growth of other engineers
• Collaborate closely with cross-functional partners to build scalable, maintainable systems that empower marketing teams
• Contribute to the evolution of engineering practices, tooling, and processes that improve how we build and deliver software
• Build great things in a collaborative, customer-focused environment that values craftsmanship—and enjoys the journey along the way

Senior Software Engineer

• Write and ship production-quality code that solves real customer problems and supports Emma’s marketing platform.
• Collaborate with your team on technical design, planning, and implementation to deliver scalable, maintainable solutions.
• Participate in code reviews, both giving and receiving feedback to continuously improve code quality and engineering standards.
• Contribute to the ongoing development of tooling and systems that help marketing teams manage and execute their work effectively.
• Work closely with product and engineering partners to deliver a reliable, high-quality customer experience.
• Build, learn, and iterate in a collaborative environment that values craftsmanship, ownership, and having fun while doing great work.

Software Engineer

Product Manager

• Translate the CPO’s AI vision into clear product requirements, milestones, and user experiences, making day-to-day product and design decisions that keep teams aligned, unblocked, and moving quickly.
• Partner closely with AI Engineering, Data Science, and Design in an embedded development model, developing working fluency in Marigold’s ML systems, LLMs, pipelines, evaluation frameworks, routing logic, and retrieval workflows to guide effective tradeoffs.
• Define quality standards for AI features—including accuracy, reliability, consistency, predictability, and user trust—and collaborate on evaluation strategies, post-launch monitoring, and risk mitigation such as guardrails and fallback paths.
• Lead the design of grounded, trustworthy AI experiences by supporting retrieval-based workflows, traceability, versioning, and oversight mechanisms that keep AI behavior aligned with source-of-truth data.
• Ensure AI products are scalable, resilient, and cost-aware by understanding model economics, inference patterns, latency, throughput, and architectural dependencies.
• Act as a central AI resource within Marigold, partnering with Product, UX, Legal, Security, and Privacy teams to promote responsible design, regulatory compliance (including EU AI Act and HIPAA), and consistent AI adoption across the platform.

AI Product Manager

Engineering Manager

• You will be part of the technology leadership team, helping to shape company policy, best practices, and set precedents for a 17 person engineering organization.
• You’ll work across frontend and backend tech stacks on an Agile, product-aligned Sprint team to design, build, and maintain our email platform.
• You’ll partner with our product management and UX teams to build a powerful, yet easy-to-use platform for email marketers.
• You’ll own the technology strategy and long-term technical roadmap for your part of the platform, working with our product counterparts to find the right balance of features and tech debt.
• You’ll be responsible for the long-term career growth and day-to-day feedback of your team members.
• You’ll be responsible for ensuring that your team processes are efficient and add value, and for creating a great engineering culture.
• Use a variety of technologies including React, Python, PostgreSQL, AWS, and more to accomplish your goals.
• Draw upon your previous experience to help us make the right technology decisions.
• Contribute to education, documentation, and support for the broader Emma organization, including interfacing with our Support and Customer Success teams.
• Use your expertise and experience to help make technical improvements and to establish best practices across the engineering organization.