Marigold

Support Engineer

• Provide timely and personal product support via ticket and phone
• Troubleshoot all aspects of the Selligent email, mobile and web platforms
• Maintain high-quality support documentation for both internal and external use
• Contribute to the development of best practices, team processes and peer training
• Monitor our software and infrastructure and react adequately to alerts
• Participate in the weekly on-call rotation
• Assist clients and partners and guide them through a wide range of topics and products in a SaaS environment
• Deliver professional and friendly assistance to answer support inquiries, resolve issues and nurture the relationship

Technical Support Engineer

Full-stack Engineer

• Work with a team of experienced software developers in a high-performing, collaborative and supportive environment
• Support a platform responsible for billions of messages per month as part of an international team
• Work across front-end, back-end and cloud tech stacks on a Lean product-aligned team
• Collaborate on design, development and maintenance of a mobile marketing platform at scale
• Partner with product management and UX teams to build a powerful, easy to use platform for marketers
• Create and contribute to technical designs, RFCs and other early stage discovery, planning and analysis activities
• Liaise with other technical subject matter experts across the business
• Use technologies including Java, PHP, golang, Javascript (React), Kafka, AWS, Kubernetes and MongoDB
• Participate in an on-call rotation, keeping systems proactively healthy

Senior Software Engineer

• Join Marigold, a cross-channel marketing platform powering email, SMS, loyalty, and personalization
• Develop, own and maintain robust software solutions using OOP principles
• Collaborate on AWS cloud services and big data/message bus systems
• Work with containerization, infrastructure as code and deployment automation
• Modernize legacy systems and support scalable SQL and NoSQL data solutions
• Participate in rotational on-call support to ensure system reliability

Software Engineer

Strategy

• Help shape a winning, measurable portfolio strategy.
• Investigate and evaluate growth opportunities for Marigold's Enterprise portfolio, leveraging martech expertise.
• Track and analyze emerging customer and market trends and the portfolio's market position.
• Support development of frameworks to evaluate, forecast and measure success of strategic investments.
• Build and maintain assets to empower the organization to understand and evangelize the strategy and portfolio story.
• Deliver strategic insights via analysis and research to support success.
• Conduct analyses across sales, market, customer and product data to inform actionable intelligence and succinct conclusions.
• Conduct competitive and market research to identify opportunities for innovation and growth within the portfolio.
• Evaluate potential addressable markets and target verticals and how they drive strategy.

Portfolio Strategy Manager

Business Development Rep

• Lead and inspire a team of ambitious BDRs
• Run effective 1:1’s with your direct reports
• Partner with Sales Enablement to iterate on talk tracks, cadences, and outbound strategy
• Utilize & coach the team to most effectively use our tech stack (SFDC, Outreach, SalesNav, Zoominfo, 6Sense, ChatGPT)
• Measure & report on BDR KPI’s across departments and leadership including outreach volume, meetings booked, and pipeline sourced
• Develop and manage inbound & outbound prospecting plays/programs

Technical Support Engineer

Senior Software Engineer

Software Engineer

Portfolio Strategy Manager

Software Engineer

Commercial BDR Manager