MariaDB

Content Manager

• Execute a content strategy that aligns with corporate messaging
• Own visibility in the search landscape working with SEO/GEO agencies
• Build and own the global editorial calendar
• Act as primary editor and key writer for high-impact content
• Use AI writing tools as a core part of workflow
• Establish a clear process for content production

Marketing Content Strategist

Backend Engineer

• Develop high-quality software solutions based on technical requirements and design specifications
• Investigate important bugs and deliver solutions rapidly
• Participate in code reviews to maintain code quality and consistency
• Support the continuous development process
• Stay updated on programming languages, frameworks, and industry best practices.

Senior C++ Database Engine Developer

Database Administrator

• Perform DBA activities remotely with customers around the world
• Automate various DBA tasks
• Set up monitoring and other activities on customer servers
• Perform periodic health checks and reports on customer systems
• Participate in the community by blogging and other social media
• Help the MariaDB team build tools and enhancements around MariaDB
• Help improve practices and common methodologies for the Remote DBA team
• Ability to be on call as needed to guarantee customer SLAs
• Manage SkySQL customers across cloud environments
• Provide coverage during designated schedule
• Tues-Sat or Sun-Thurs shift preferred
• Ability to travel internationally for company-related meetings

Database Administrator, Cloud

Customer Success Manager

• Support and engage with customers throughout all stages of their customer lifecycle: onboarding, adoption, expansion, retention, and advocacy.
• Guide new customers through onboarding for MariaDB deployments, consulting on MariaDB best practices to ensure customers receive value.
• Formulate an ongoing meeting cadence with the assigned portfolio.
• Become a trusted advisor and advocate for customers within the company.
• Understand customers' data management strategies and effectively articulate additional improvements and/or new strategies leveraging MariaDB capabilities.
• Identify proactive opportunities to work with and provide value to customers.
• Proactively address customer experience issues early, collaborating with Technical Support to understand their customer's issue, and assisting as an escalation point of contact.
• Work with Sales Engineers and Professional Services to determine appropriate services for MariaDB upgrades, migrations, deployments, and/or maintenance.
• Conduct regular business reviews within accounts, showcasing value and learning about business goals and priorities.
• Encourage customer participation in company initiatives (Webinars, Roadshows, Product Feedback, etc).
• Responsible for measuring, managing, and improving customer health, engagement, and value realization.
• Coordinate with Account Executives to ensure the upgrade, migration, and/or growth of the customer portfolio.
• Articulate growth plans, expectations, and successes; documented and tracked within success plans.
• Effectively communicate customer needs to other parts of the business and act as a customer champion within the company.
• Work collaboratively and influence other departments to promote customer satisfaction and success.
• Manage and maintain customer portfolio in achieving the company's Net Retention goals.

Enterprise Customer Success Manager

Support Engineer

• Direct interface with customers to help their business succeed and grow
• Deliver technical support services to worldwide customers
• Support services from software usage and best practices to service restoration and performance tuning
• Utilize advanced troubleshooting skills and creative problem-solving capabilities
• Work autonomously and self-motivated
• Provide coverage to customers 24x7x365 with minimal impact on personal time

Associate Support Engineer – APAC

• Directly interface with customers to help their business succeed
• Deliver technical support services worldwide
• Support services range from software usage to service restoration
• Utilize advanced troubleshooting and creative problem-solving skills
• Work autonomously with sometimes demanding hours to provide 24/7 support
• Focus on delivering exceptional support experience instead of merely following scripts

Marketing Content Strategist

Senior C++ Database Engine Developer

Database Administrator, Cloud

Enterprise Customer Success Manager

Associate Support Engineer – APAC

Associate Support Engineer – NA