Associate Support Engineer – NA
MariaDB
full-time
Posted on:
Location Type: Remote
Location: Dominican Republic
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About the role
- Directly interface with customers to help their business succeed
- Deliver technical support services worldwide
- Support services range from software usage to service restoration
- Utilize advanced troubleshooting and creative problem-solving skills
- Work autonomously with sometimes demanding hours to provide 24/7 support
- Focus on delivering exceptional support experience instead of merely following scripts
Requirements
- Excellent written and spoken English communication skills
- Experience with the linux command line
- Experience with database technologies
- Knowledge of SQL
- Familiarity with database related terminology
- A desire to learn and improve
- Self-motivated
- Reliable
- Strong team-player with a collaborative nature
- Bonus Experience: Prior MariaDB, Percona or MySQL experience
- Proficient in one or more scripting languages
- Sysadmin experience
- Certification on any RDBMS database system
- Github or Gitlab contributions
- Experience with virtualization software or containers
- Experience with server monitoring software
- Knowledge of database design
- Knowledge of high availability environments and technologies
Benefits
- 25 days paid annual leave (plus holidays)
- Flexible work arrangements
- Professional development opportunities
- Competitive compensation package
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
linux command lineSQLMariaDBPerconaMySQLscripting languagesSysadminRDBMS database systemdatabase designhigh availability environments
Soft Skills
written communicationspoken communicationproblem-solvingself-motivatedreliableteam-playercollaborative naturedesire to learnautonomous workexceptional support experience
Certifications
RDBMS database system certification