Marcus & Millichap

Sales

• Lead end-to-end Salesforce project development, from solution design through build, testing, and deployment.
• Define project scope, milestones, and success criteria in collaboration with business stakeholders and technical teams.
• Manage the full development lifecycle across Salesforce platform products, ensuring solutions align with organizational goals and Salesforce best practices.
• Oversee configuration, customization, and development activities including flows, Apex, Lightning Web Components, and declarative tooling.
• Serve as the final escalation point for Salesforce-related production incidents, outages, and complex business-impacting issues.
• Lead deep root-cause investigations across: Salesforce configuration and automation, Role/security model issues, Data integrity and platform performance, Integration failures and API-related disruptions.
• Ensure platform uptime, stability, and operational resilience across all Salesforce functions.
• Own Salesforce support operations including incident response and escalation management, problem management and recurring issue reduction, change management and release stability controls.
• Lead post-incident reviews, ensuring corrective actions are implemented, tracked, and completed.
• Drive improvements to monitoring, alerting, and triage workflows to reduce downtime and support load.
• Establish and enforce platform governance standards across: Configuration management, Deployment controls, Environment strategy, Security and access compliance.
• Ensure operational best practices for: Release coordination, Platform documentation, Audit readiness and system controls.
• Promote a culture of prevention over reaction.
• Lead and mentor Salesforce development engineers and administrators, setting clear expectations for ownership and execution.
• Coach teams on: Technical troubleshooting discipline, Strong documentation habits, Reliable escalation and response standards.
• Partner with leadership on performance development, skills growth, and platform support maturity.
• Partner closely with Business and Technology stakeholders to align platform support priorities.
• Translate business-impacting issues into structured operational and technical action plans.
• Coordinate hotfixes, platform changes, and production releases to minimize disruption and risk.
• Identify systemic platform weaknesses and lead initiatives to reduce operational risk and technical debt.
• Improve runbooks, knowledge sharing, and documentation across support teams.
• Evaluate tools and automation opportunities to increase efficiency and reduce manual support overhead.
• Support long-term Salesforce stability while enabling scalable enhancements.

Salesforce Platform Manager

Operations

• Serve as the final escalation point for Salesforce-related production incidents, outages, and complex business-impacting issues.
• Lead deep root-cause investigations across:
• - Salesforce configuration and automation
• - Role/security model issues
• - Data integrity and platform performance
• - Integration failures and API-related disruptions
• Ensure platform uptime, stability, and operational resilience across all Salesforce functions.
• Own Salesforce support operations including:
• - Incident response and escalation management
• - Problem management and recurring issue reduction
• - Change management and release stability controls
• Lead post-incident reviews, ensuring corrective actions are implemented, tracked, and completed.
• Drive improvements to monitoring, alerting, and triage workflows to reduce downtime and support load.
• Establish and enforce platform governance standards across:
• - Configuration management
• - Deployment controls
• - Environment strategy
• - Security and access compliance
• Ensure operational best practices for:
• - Release coordination
• - Platform documentation
• - Audit readiness and system controls
• Promote a culture of prevention over reaction
• Lead and mentor Salesforce engineers and administrators, setting clear expectations for ownership and execution.
• Coach teams on:
• - Technical troubleshooting discipline
• - Strong documentation habits
• - Reliable escalation and response standards
• Partner with leadership on performance development, skills growth, and platform support maturity.
• Partner closely with Business and Technology stakeholders to align platform support priorities.
• Translate business-impacting issues into structured operational and technical action plans.
• Coordinate hotfixes, platform changes, and production releases to minimize disruption and risk.
• Identify systemic platform weaknesses and lead initiatives to reduce operational risk and technical debt.
• Improve runbooks, knowledge sharing, and documentation across support teams.
• Evaluate tools and automation opportunities to increase efficiency and reduce manual support overhead.
• Support long-term Salesforce stability while enabling scalable enhancements.

Salesforce Platform Manager

Lead Salesforce Platform Operations