Lead Salesforce Platform Operations

Marcus & Millichap

Lead Salesforce Platform Operations professional responsible for operational stability and reliability of the Salesforce ecosystem. Elevate support, governance, and collaborate across teams in a leading real estate brokerage firm.

Posted 5/6/2026full-timeSeattle • Washington • 🇺🇸 United StatesSeniorWebsite

About the role

Key responsibilities & impact

Serve as the final escalation point for Salesforce-related production incidents, outages, and complex business-impacting issues.
Lead deep root-cause investigations across:
- Salesforce configuration and automation
- Role/security model issues
- Data integrity and platform performance
- Integration failures and API-related disruptions
Ensure platform uptime, stability, and operational resilience across all Salesforce functions.
Own Salesforce support operations including:
- Incident response and escalation management
- Problem management and recurring issue reduction
- Change management and release stability controls
Lead post-incident reviews, ensuring corrective actions are implemented, tracked, and completed.
Drive improvements to monitoring, alerting, and triage workflows to reduce downtime and support load.
Establish and enforce platform governance standards across:
- Configuration management
- Deployment controls
- Environment strategy
- Security and access compliance
Ensure operational best practices for:
- Release coordination
- Platform documentation
- Audit readiness and system controls
Promote a culture of prevention over reaction
Lead and mentor Salesforce engineers and administrators, setting clear expectations for ownership and execution.
Coach teams on:
- Technical troubleshooting discipline
- Strong documentation habits
- Reliable escalation and response standards
Partner with leadership on performance development, skills growth, and platform support maturity.
Partner closely with Business and Technology stakeholders to align platform support priorities.
Translate business-impacting issues into structured operational and technical action plans.
Coordinate hotfixes, platform changes, and production releases to minimize disruption and risk.
Identify systemic platform weaknesses and lead initiatives to reduce operational risk and technical debt.
Improve runbooks, knowledge sharing, and documentation across support teams.
Evaluate tools and automation opportunities to increase efficiency and reduce manual support overhead.
Support long-term Salesforce stability while enabling scalable enhancements.

Requirements

What you’ll need

5+ years of experience supporting Salesforce in production.
Strong working knowledge of:
- Salesforce administration and configuration, workflow automation
- Workflow automation, Flows, validation rules
- Role hierarchy, permissions, governance controls
- Integrations, APIs, and cross-system dependencies
Proven experience leading or mentoring technical support or platform operations teams.
Deep understanding of incident management, root-cause analysis, and operational reliability.

Benefits

Comp & perks

Health, dental, and vision insurance
Paid time off and paid holidays
401(k) retirement plan with employer matching contributions
Life and disability insurance
Employee Assistance Program (EAP) and wellness resources

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Salesforce administrationSalesforce configurationworkflow automationAPI integrationroot-cause analysisincident managementdata integrityplatform performancechange managementrelease stability

Soft Skills

leadershipmentoringcommunicationproblem-solvingcollaborationcoachingorganizational skillstechnical troubleshootingdocumentationperformance development