Salesforce Platform Manager

Marcus & Millichap

Salesforce Platform Manager overseeing end-to-end Salesforce project development for a leading brokerage firm. Leading cross-functional teams and ensuring platform reliability and operational excellence.

Posted 5/8/2026full-timeRemote • Washington • 🇺🇸 United StatesMid-LevelSenior💰 $140,000 - $150,000 per yearWebsite

About the role

Key responsibilities & impact

Lead end-to-end Salesforce project development, from solution design through build, testing, and deployment.
Define project scope, milestones, and success criteria in collaboration with business stakeholders and technical teams.
Manage the full development lifecycle across Salesforce platform products, ensuring solutions align with organizational goals and Salesforce best practices.
Oversee configuration, customization, and development activities including flows, Apex, Lightning Web Components, and declarative tooling.
Serve as the final escalation point for Salesforce-related production incidents, outages, and complex business-impacting issues.
Lead deep root-cause investigations across: Salesforce configuration and automation, Role/security model issues, Data integrity and platform performance, Integration failures and API-related disruptions.
Ensure platform uptime, stability, and operational resilience across all Salesforce functions.
Own Salesforce support operations including incident response and escalation management, problem management and recurring issue reduction, change management and release stability controls.
Lead post-incident reviews, ensuring corrective actions are implemented, tracked, and completed.
Drive improvements to monitoring, alerting, and triage workflows to reduce downtime and support load.
Establish and enforce platform governance standards across: Configuration management, Deployment controls, Environment strategy, Security and access compliance.
Ensure operational best practices for: Release coordination, Platform documentation, Audit readiness and system controls.
Promote a culture of prevention over reaction.
Lead and mentor Salesforce development engineers and administrators, setting clear expectations for ownership and execution.
Coach teams on: Technical troubleshooting discipline, Strong documentation habits, Reliable escalation and response standards.
Partner with leadership on performance development, skills growth, and platform support maturity.
Partner closely with Business and Technology stakeholders to align platform support priorities.
Translate business-impacting issues into structured operational and technical action plans.
Coordinate hotfixes, platform changes, and production releases to minimize disruption and risk.
Identify systemic platform weaknesses and lead initiatives to reduce operational risk and technical debt.
Improve runbooks, knowledge sharing, and documentation across support teams.
Evaluate tools and automation opportunities to increase efficiency and reduce manual support overhead.
Support long-term Salesforce stability while enabling scalable enhancements.

Requirements

What you’ll need

5+ years of experience supporting Salesforce in production.
Strong working knowledge of:
o Salesforce development, administration ,and configuration
Workflow automation, Flows, validation rules
Role hierarchy, permissions, governance controls
Integrations, APIs, and cross-system dependencies
Proven experience leading and mentoring technical support or platform teams.
Deep understanding of incident management, root-cause analysis, and operational reliability
Salesforce certifications (Admin, Platform App Builder, Advanced Admin, or similar).
Experience supporting mission-critical or revenue-impacting Salesforce environments.
Familiarity with CI/CD release pipelines and Salesforce deployment tooling.
Experience with monitoring, logging, and proactive alerting for SaaS platforms.
Background in high-availability or regulated operational environments
Calm, structured, and decisive.
Strong ownership mindset — drives issues through to permanent resolution.
Excellent communicator across technical and non-technical audiences.
Comfortable enforcing standards, governance, and accountability.
Bias toward prevention, automation, and long-term platform resilience.

Benefits

Comp & perks

Health, dental, and vision insurance
Paid time off and paid holidays
401(k) retirement plan with employer matching contributions
Life and disability insurance
Employee Assistance Program (EAP) and wellness resources

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Salesforce developmentSalesforce administrationSalesforce configurationWorkflow automationApexLightning Web ComponentsIntegrationAPIIncident managementRoot-cause analysis

Soft Skills

LeadershipMentoringCommunicationOwnership mindsetStructured decision-makingProblem managementChange managementCollaborationCoachingPrevention mindset

Certifications

Salesforce AdminSalesforce Platform App BuilderSalesforce Advanced Admin