MarCloud: Expert Marketing Cloud Consultancy

Lead Consultant

MarCloud: Expert Marketing Cloud Consultancy

full-time

Posted on:

Location Type: Remote

Location: United Kingdom

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Job Level

Senior

About the role

  • Act as the primary strategic partner and escalation point for assigned client accounts
  • Own the client relationship across stakeholders, ensuring alignment on goals, outcomes, and success measures
  • Translate business objectives into a clear, prioritised roadmap
  • Maintain strong client satisfaction through expectation management, transparency, and regular communication
  • Own commercial health across accounts, including renewal planning and expansion strategy
  • Proactively identify upsell and cross‑sell opportunities based on usage patterns, delivery insights, and stakeholder signals
  • Run a structured cadence of monthly account narratives and quarterly business reviews
  • Partner with Sales to convert qualified opportunities into signed agreements
  • Define account priorities
  • Lead stakeholder mapping and engagement planning
  • Own escalation decisions relating to scope, budget, timelines, and expectations
  • Work closely with Delivery Consultants, Solutions Consultants, and PMs to ensure high‑quality outcomes
  • Delegate day‑to‑day execution where required, while retaining accountability for success
  • Remove blockers, align stakeholders, and make fast, informed decisions
  • Ensure delivery work is always in line with the account roadmap and commercial goals

Requirements

  • Proven experience in account management, customer success, or principal-level consulting roles
  • Strong commercial acumen
  • Excellent stakeholder management skills, including senior client leadership
  • Experience working within Salesforce or HubSpot, and CRM ecosystems
  • Ability to translate delivery activity into business value narratives
  • Strong execution skills for QBRs, roadmap sessions, and strategic workshops
  • Background in consultancy or professional services environments (desirable)
  • Experience with retainer-based delivery models (desirable)
  • Salesforce, HubSpot, or related certifications (desirable)
  • Experience working closely with Sales teams on complex deals (desirable)
Benefits
  • Competitive salary and bonus scheme, inc. commission on all renewals and upsell opportunities
  • Share option scheme
  • 5% pension match
  • Private healthcare
  • Tiered holiday policy and birthdays off
  • Certification and training budget
  • High visibility and influence within a growing consultancy

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
account managementcustomer successconsultingcommercial acumenstakeholder managementdelivery activity translationexecution skillsretainer-based delivery models
Soft skills
client relationship managementexpectation managementtransparencycommunicationdecision makingproblem solvingleadershipcollaboration
Certifications
Salesforce certificationHubSpot certification