MarCloud: Expert Marketing Cloud Consultancy

Consultant

• Act as the primary strategic partner and escalation point for assigned client accounts
• Own the client relationship across stakeholders, ensuring alignment on goals, outcomes, and success measures
• Translate business objectives into a clear, prioritised roadmap
• Maintain strong client satisfaction through expectation management, transparency, and regular communication
• Own commercial health across accounts, including renewal planning and expansion strategy
• Proactively identify upsell and cross‑sell opportunities based on usage patterns, delivery insights, and stakeholder signals
• Run a structured cadence of monthly account narratives and quarterly business reviews
• Partner with Sales to convert qualified opportunities into signed agreements
• Define account priorities
• Lead stakeholder mapping and engagement planning
• Own escalation decisions relating to scope, budget, timelines, and expectations
• Work closely with Delivery Consultants, Solutions Consultants, and PMs to ensure high‑quality outcomes
• Delegate day‑to‑day execution where required, while retaining accountability for success
• Remove blockers, align stakeholders, and make fast, informed decisions
• Ensure delivery work is always in line with the account roadmap and commercial goals

Lead Consultant