Conduct technical discovery sessions with customers to gather requirements for cloud application configuration, system integrations, and service enablement
Build and configure cloud and hybrid application environments, including software components, services, permissions, and integrations
Install, configure, and validate March Networks software systems and supporting components according to documented requirements
Customize cloud services, workflows, and system settings to align with customer operational needs and technical specifications
Document system configurations, environment details, and customizations for each customer deployment
Collaborate with Managed Services and Certified Solutions Partners (CSPs) to ensure hardware, software licenses, cloud services, and features are properly activated and operational
Support environment testing, validation, and readiness checks prior to customer handoff
Partner with Customer Success to enable smooth onboarding by providing technical context, configuration documentation, and system overviews
Assist with estimating effort and technical scope for incremental configuration changes or additional cloud services
Support the transition of deployed environments to Client Success and Managed Services teams following implementation completion

Requirements

Bachelor’s degree in business, computer science, engineering, information technology, or equivalent relevant experience
Experience implementing or configuring software solutions in a B2B SaaS or cloud environment
Experience supporting enterprise customers in a technical or implementation-focused role
Strong proficiency with Microsoft Office tools for documentation and communication
Ability to manage multiple technical tasks and deployments concurrently
Strong analytical, troubleshooting, and problem-solving skills
Excellent written and verbal communication skills
Detail-oriented with strong documentation discipline
Ability to work independently while collaborating effectively across teams

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

cloud application configurationsystem integrationsservice enablementsoftware configurationenvironment testingtroubleshootingproblem-solvingdocumentationB2B SaaScloud services

Soft Skills

analytical skillscommunication skillsdetail-orientedcollaborationindependencetime managementcustomer supporttechnical contextconfiguration documentationdeployment management