Maqsam

Full-stack Engineer

• End-to-End Ownership
• Architectural Leadership
• Technical Force Multiplier
• Complex Problem Solving
• Cross-Team Alignment
• Mentorship

Senior Software Engineer

Product Manager

• Take clear ownership of account, team, roles and permissions, and configuration surfaces, the backbone that, when done well, makes Maqsam feel effortless to run. Outcome: measurable drop in admin-related friction and support load.
• Work closely with legal and compliance teams to turn regional and market requirements (e.g. business verification, identity, and reporting needs across MENA markets) into prioritised, well-specified product, so Maqsam’s product expands cleanly into new markets and the customer experience stays simple.
• Act as the lead product point of contact across Engineering, Compliance, Finance, and Revenue, aligning stakeholders, protecting engineering focus, and keeping the roadmap honest under changing priorities. Outcome: fast, clean resolutions instead of fire-drills.
• Establish and maintain the product documentation for your area so the team has a reliable reference for how it actually works. Outcome: a maintained source of truth others can rely on.
• Talk to users, use our analytics, and bring evidence, not just requests, into what we build next.

Performance Marketing

• Lead the ideation, planning, and execution of integrated multi-channel marketing campaigns.
• Translate business and marketing goals into clear campaign objectives and execution plans.
• Define target audiences, messaging frameworks, timelines, and success metrics.
• Manage end-to-end campaign execution, coordinating internal teams and external partners to ensure timely delivery.
• Adopt a 360° campaign approach, activating a mix of channels, including offline, social media, email, WhatsApp, PR, and others, to execute and amplify campaigns effectively.
• Own campaign timelines, tasks, dependencies, and deliverables across all stakeholders.
• Serve as the primary point of contact for cross-functional teams (Sales, Product, Customer), ensuring clear briefing, alignment, and accountability.
• Ensure consistent messaging and brand alignment across all campaign touchpoints.
• Track campaign performance against defined KPIs (e.g., pipeline, engagement, conversions).
• Analyze results and provide actionable insights and recommendations.
• Optimize campaigns in-flight based on performance data and learnings.
• Establish and improve campaign management processes, tools, and documentation.
• Support repeatable, scalable campaign frameworks for future launches.
• Maintain campaign calendars and reporting dashboards.

Marketing Campaign Manager

Customer Success Manager

• Manage a portfolio of Tail/SMB accounts and maintain regular customer engagement**• Handle high account volume efficiently while maintaining strong follow-up and account ownership**• Monitor customer health, usage, spend trends, and churn risks proactively**• Drive customer retention and reduce churn across the assigned portfolio**• Identify expansion and upsell opportunities where relevant**• Follow up on low balance, insolvency, inactivity, and contraction-risk accounts**• Coordinate internally with Support, Compliance, Finance, and Product teams to resolve customer concerns**• Ensure customers are utilizing the platform correctly and adopting relevant features**• Handle escalations professionally and maintain strong customer communication**• Maintain accurate account updates and activity tracking within internal systems and CRM tools**• Support commercial initiatives such as pricing transitions, account segmentation, and revenue protection efforts**• Contribute to improving customer workflows, operational processes, and customer experience initiatives

• Translate business requirements into well-defined technical solutions and implement them
• Debug and troubleshoot complex software issues
• Optimize system performance through rigorous testing and code refinement
• Collaborate with cross-functional teams to integrate new technologies and frameworks
• Conduct code reviews to ensure code quality and implementation of best practices
• Document development processes, code changes, and critical information accurately
• Participate in design and architecture decisions of internal systems and databases
• Support junior software engineers and participate in ramping up new joiners