Customer Success Manager

Maqsam

Customer Success Manager overseeing Tail/SMB customer portfolios, driving engagement and retention efforts. Collaborating with internal teams to resolve customer concerns and enhance platform usage.

Posted 6/10/2026full-timeAmman • 🇯🇴 JordanJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Manage a portfolio of Tail/SMB accounts and maintain regular customer engagement**
Handle high account volume efficiently while maintaining strong follow-up and account ownership**
Monitor customer health, usage, spend trends, and churn risks proactively**
Drive customer retention and reduce churn across the assigned portfolio**
Identify expansion and upsell opportunities where relevant**
Follow up on low balance, insolvency, inactivity, and contraction-risk accounts**
Coordinate internally with Support, Compliance, Finance, and Product teams to resolve customer concerns**
Ensure customers are utilizing the platform correctly and adopting relevant features**
Handle escalations professionally and maintain strong customer communication**
Maintain accurate account updates and activity tracking within internal systems and CRM tools**
Support commercial initiatives such as pricing transitions, account segmentation, and revenue protection efforts**
Contribute to improving customer workflows, operational processes, and customer experience initiatives

Requirements

What you’ll need

2–5 years of experience in Customer Success, Account Management, Customer Support, Sales, or a related customer-facing role**
Strong communication and relationship-building skills**
Strong organizational and follow-up skills**
Ability to efficiently manage and prioritize a high-volume portfolio of accounts**
Commercial awareness and ability to identify customer risk and growth opportunities**
Ability to work cross-functionally with multiple internal teams**
Problem-solving mindset and ability to handle customer escalations calmly**
Fluent in English and Arabic

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Maqsam Website LinkedIn All Job Openings 51 - 200 employees 💰 Seed Round on 2021-09 Maqsam is a completely cloud based telephony solution that is used by startups, SMEs, remote teams and even some modern enterprises to decentralize and localize how they serve and communicate with their clients globally. Customer Success Manager 🔥 2 minutes ago 🏢🏡 Amman – Hybrid ⏰ Full Time 🟢 Junior 🟡 Mid-level 🏆 Customer Success 🚫👨‍🎓 No degree required 🗣️🇸🇦 Arabic Required Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Manage a portfolio of Tail/SMB accounts and maintain regular customer engagement**
Handle high account volume efficiently while maintaining strong follow-up and account ownership**
Monitor customer health, usage, spend trends, and churn risks proactively**
Drive customer retention and reduce churn across the assigned portfolio**
Identify expansion and upsell opportunities where relevant**
Follow up on low balance, insolvency, inactivity, and contraction-risk accounts**
Coordinate internally with Support, Compliance, Finance, and Product teams to resolve customer concerns**
Ensure customers are utilizing the platform correctly and adopting relevant features**
Handle escalations professionally and maintain strong customer communication**
Maintain accurate account updates and activity tracking within internal systems and CRM tools**
Support commercial initiatives such as pricing transitions, account segmentation, and revenue protection efforts**
Contribute to improving customer workflows, operational processes, and customer experience initiatives 🎯 Requirements
2–5 years of experience in Customer Success, Account Management, Customer Support, Sales, or a related customer-facing role**
Strong communication and relationship-building skills**
Strong organizational and follow-up skills**
Ability to efficiently manage and prioritize a high-volume portfolio of accounts**
Commercial awareness and ability to identify customer risk and growth opportunities**
Ability to work cross-functionally with multiple internal teams**
Problem-solving mindset and ability to handle customer escalations calmly**
Fluent in English and Arabic Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Soft Skills

communication skillsrelationship-building skillsorganizational skillsfollow-up skillsproblem-solving mindsetability to handle escalationsability to manage high-volume accountscommercial awarenessability to identify growth opportunitiescross-functional collaboration