Maple (getmaple.ca)

Client Success Administrator – Direct Partnerships

Maple (getmaple.ca)

full-time

Posted on:

Location Type: Hybrid

Location: Toronto • Canada

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Salary

💰 CA$61,000 - CA$68,000 per year

About the role

  • Manage partner eligibility workflows, including uploads, updates, reconciliations, and ongoing data hygiene.
  • Prepare, validate, and coordinate invoicing inputs in partnership with Finance and Client Success.
  • Support Looker reporting, including scheduling new reports, maintaining reporting accuracy, and troubleshooting monthly failures.
  • Build and update Maple Admin configurations required to support partner launches and ongoing program changes.
  • Partner with the Solutions team to plan, implement, and monitor system updates that impact the Client Success portfolio.
  • Maintain accurate records and process documentation that support consistent monthly cycles across partners.
  • Identify opportunities to streamline workflows, reduce manual effort, and improve data integrity.
  • Contribute to team playbooks, templates, and documentation to strengthen operational best practices.
  • Support peak periods (month-end billing, partner launches) with strong prioritization and dependable execution.

Requirements

  • 2+ years of experience in an operations, billing, finance support, revenue operations, client success support, or coordination role.
  • Strong attention to detail, with a track record of executing recurring operational tasks accurately and on time.
  • Ownership mindset — you follow through consistently and take responsibility for outcomes.
  • Clear, reliable communicator who documents work and updates in a way others can easily follow.
  • Curious and systems-oriented — motivated to learn how tools and workflows connect across teams.
  • Comfortable working in a fast-paced environment where priorities can shift.
  • Collaborative — you enjoy partnering with cross-functional teams to deliver shared outcomes.
Benefits
  • Health, dental, counselling, and life insurance coverage to care for you and your loved ones.
  • Extra funds for wellness essentials like eyeglasses, therapy, and more.
  • Virtual healthcare for you and your family, including general practitioners, pediatrics, and therapy consultations.
  • You’ll receive an annual flex budget to support your growth and well-being.
  • 10 extra days for when life happens—rest, appointments, or caregiving included.
  • Work internationally in eligible countries for up to 5 days per year.
  • Invest in your future with our group retirement savings plan.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data hygieneinvoicingreportingMaple Admin configurationssystem updatesprocess documentationworkflow streamliningoperational best practices
Soft Skills
attention to detailownership mindsetclear communicationcuriositysystems-orientedadaptabilitycollaboration