Maple (getmaple.ca)

Bilingual Lab and Referral Operations Coordinator, French/English

Maple (getmaple.ca)

full-time

Posted on:

Location Type: Hybrid

Location: Toronto • Canada

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Salary

💰 CA$19 - CA$21 per hour

About the role

  • Process and manage incoming lab and referral documentation, including faxes, voicemails, and digital records, in accordance with Maple’s privacy and security standards.
  • Upload, route, and track lab results and referral information to ensure timely clinician review and follow-up.
  • Respond to urgent lab communications and escalate critical results appropriately to support patient safety.
  • Coordinate with labs, clinics, and internal teams to resolve missing, incomplete, or unclear documentation.
  • Maintain accurate patient records and ensure alignment between patient information and lab or referral data.
  • Support public health reporting and compliance-related documentation as required.
  • Partner closely with Customer Support and Care Delivery teams to address lab- and referral-related inquiries from patients and providers.
  • Contribute to a reliable, high-quality care delivery experience by consistently meeting accuracy, quality, and turnaround expectations.

Requirements

  • 2+ years of experience in an administrative or operations role; experience in a healthcare or clinic environment is an asset. A background as a Medical Office Assistant or Medical Receptionist is considered an asset.
  • Fully bilingual in French and English (written and spoken) at a professional level.
  • Highly detail-oriented, with a strong focus on accuracy, quality, and process adherence.
  • Confident managing multiple tasks and deadlines in a fast-paced, high-volume environment.
  • Strong written and verbal communication skills, with the ability to collaborate across teams.
  • Comfortable learning and using multiple systems and tools; experience with Google Workspace, PDF management tools, and Slack is an asset.
  • Organized, dependable, and calm under pressure.
  • Please note that this role will require one weekend day of coverage to support our team's 7-day operations.
Benefits
  • Competitive benefits package: Health, dental, counselling, and life insurance coverage to care for you and your loved ones.
  • Health spending account: Extra funds for wellness essentials like eyeglasses, therapy, and more.
  • Maple access: Virtual healthcare for you and your family, including general practitioners, pediatrics, and therapy consultations.
  • Flex benefits budget: You’ll receive an annual flex budget to support your growth and well-being. A portion of this budget is dedicated to learning and development through our Branch Out Budget, with the remaining amount flexible to use toward wellness expenses, additional learning, or a one-time contribution to your GRSP, so you can invest in what matters most to you.
  • Paid health days: 10 extra days for when life happens—rest, appointments, or caregiving included.
  • Destination5: Work internationally in eligible countries for up to 5 days per year.
  • Retirement savings plan: Invest in your future with our group retirement savings plan.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
administrative experienceoperations experiencemedical office assistancemedical receptionpatient record managementpublic health reportingdocumentation managementprocess adherenceaccuracyquality control
Soft Skills
detail-orientedstrong communication skillscollaborationorganizational skillsdependabilitycalm under pressuretime managementtask managementfocus on qualityability to work in a fast-paced environment