Customer Service Associate
Bureau Veritas Group
IT Business Systems Analyst, Insurance Technology
Manulife
full-time
Posted on:
Location Type: Hybrid
Location: Waterloo • 🇨🇦 Canada
Visit company websiteSalary
💰 CA$75,880 - CA$140,920 per year
Job Level
Mid-LevelSenior
About the role
- Translate complex insurance product rules into accurate, reliable calculation engine specifications
- Collaborate with product experts, engineers, and analysts in a fast paced agile environment to ensure calculations are accurate, efficient, and well-documented
- Collaborate with business partners and technical teams to clarify objectives and capture requirements
- Build and implement test plans to confirm calculation accuracy
- Investigate and resolve calculation defects, working closely with engineers to retest and validate fixes
- Maintain concise, accurate, and reusable documentation across products and projects
- Identify and implement process improvements that increase calculation accuracy and delivery efficiency
- Support production applications by analyzing calculation issues and recommending solutions
Requirements
- Post-secondary education in Mathematics, Actuarial Science, Statistics, Computer Science, or equivalent experience
- 5+ years proven track record as a business analyst in insurance, financial services, or a similar environment
- Solid grasp of insurance product calculations and/or illustration systems
- Strong analytical and problem-solving skills; confidence working with numbers and logic
- Clear and effective communication skills (written and verbal)
- Demonstrated ability to detail requirements and outcomes clearly and accurately
- Experience learning new tools and systems quickly and applying them in a business context
- Good interpersonal skills with the ability to lead competing priorities and deliver on schedule
- Proficiency with spreadsheets and familiarity with programming concepts
- Familiarity with operating in an agile environment within a multi-functional squad
Benefits
- Health, dental, mental health, and vision benefits
- Short- and long-term disability
- Life and AD&D insurance coverage
- Adoption/surrogacy benefits
- Wellness benefits
- Employee/family assistance plans
- Retirement savings plans (including pension)
- Global share ownership plan with employer matching contributions
- Financial education and counseling resources
- Incentive programs and opportunity to earn incentive compensation tied to business and individual performance
- Generous paid time off program in Canada (holidays, vacation, personal, and sick days)
- Full range of statutory leaves of absence
- Flexible/hybrid working arrangement and distributed team support
- Opportunities to learn and grow / professional development support
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
insurance product calculationsillustration systemsanalytical skillsproblem-solving skillsspreadsheetsprogramming conceptstest planscalculation engine specificationsprocess improvementscalculation accuracy
Soft skills
communication skillsinterpersonal skillsleadershipattention to detailcollaborationadaptabilitytime managementdocumentation skillscritical thinkingability to work under pressure
