Manulife

Senior Disability Administrator – File Copy

Manulife

full-time

Posted on:

Location Type: Hybrid

Location: Canada

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Salary

💰 CA$39,225 - CA$65,375 per year

Job Level

Senior

About the role

  • Processing Access Requests (file copy requests) by reviewing the request and the consent to identify correct information to send and authority to do so
  • Reviewing access requests meticulously and redacting third party information to avoid privacy breach
  • Handling emails in several group email inboxes
  • Setting up disability claims and/or handling follow-ups for claims
  • Handling Client and Control Reports
  • Issuing payments for vendor invoices
  • Data entry (from claim forms to claims payment system – Navigator)
  • Emailing and/or printing and sending out correspondence to claimants, clients or other stakeholders ensuring that privacy protocols are followed
  • Offsite file tracking/search/retrieval
  • Handling of media files
  • Assisting with new client onboarding – transfer of files
  • New hire onboarding - Ordering IT equipment/access, coordinating with manager of new hire IT equipment ordering/support for existing employees

Requirements

  • Bilingualism (English/French) is an asset
  • Post-secondary education (college or university level) is required
  • Excellent attention to detail and accuracy
  • Strong PC skills with experience using Adobe, Microsoft Office Suite, especially Word and Excel
  • Excellent organization, prioritization, and planning abilities
  • Strong written and oral communication skills
  • Thrives in a fast-paced environment
  • Flexible, adaptable, and able to cope with high workload volumes and conflicting deadlines
  • Fast learner who is analytical, proactive, and takes initiative
  • Ability to probe, investigate and take ownership of discrepancies/issues and see through to resolution
  • Tact and diplomacy
  • Able to work independently as well as within a team
Benefits
  • Health insurance
  • Dental insurance
  • Mental health benefits
  • Vision insurance
  • Short- and long-term disability coverage
  • Life and AD&D insurance
  • Adoption/surrogacy benefits
  • Employee/family assistance plans
  • Retirement savings plans (including pension)
  • Global share ownership plan with employer matching contributions
  • Financial education and counseling resources
  • Paid time off including holidays, vacation, personal, and sick days
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data entryclaims processingfile trackingmedia file handlingvendor invoice processing
Soft Skills
attention to detailorganizationprioritizationplanningwritten communicationoral communicationadaptabilityproblem-solvinginitiativeteamwork