Manager, AdminAdvantage Operations
Manulife
full-time
Posted on:
Location Type: Hybrid
Location: Halifax • Canada
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Salary
💰 CA$65,850 - CA$109,750 per year
About the role
- Provide leadership, motivation and support to the operations team
- Act as the point of contact for escalated requests
- Identify client needs and develop action plans
- Coordinate service across global teams
- Seek out new opportunities and participate in continuous improvement projects
- Support financial contribution through effective management of employee productivity
Requirements
- Experienced leader with a proven track record of attracting talent
- Successful experience supporting client Service Level Agreements
- Comprehensive knowledge of Group Benefits and AdminAdvantage is an asset
- Strong Office 365 skills
- Bilingualism (English and French) is a strong asset
- Proficiency in both languages required if in Québec
Benefits
- health, dental, mental health, vision insurance
- short- and long-term disability insurance
- life and AD&D insurance coverage
- adoption/surrogacy and wellness benefits
- employee/family assistance plans
- retirement savings plans including pension and share ownership with employer matching
- financial education and counseling resources
- generous paid time off program including holidays, vacation, personal, and sick days
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Office 365Group BenefitsAdminAdvantage
Soft Skills
leadershipmotivationsupportclient needs identificationaction plan developmentservice coordinationcontinuous improvementemployee productivity management