Client Service Manager
Manulife
full-time
Posted on:
Location Type: Hybrid
Location: Halifax • Canada
Visit company websiteExplore more
Salary
💰 CA$50,100 - CA$83,500 per year
About the role
- Provide high quality, phone and email-based customer service to USA clients
- Respond to all incoming calls from clients, brokers, & Third-Party Administrators
- Provide information regarding retirement account details, payments / transactions, products, and application status
- Provide operations support including resolving escalated customer complaints
- Set and meet client expectations for complex issue resolution
- Refer complex situations to Team Leaders for review
- Understand how metrics, quality, and engagement impact the business
Requirements
- 2-4 years retirement product experience
- Excellent verbal communication skills
- Effective listening skills
- Ability to build positive relationships
- Proficient knowledge of Microsoft Office applications
- Attention to detail
- Demonstrating commitment to quality
- Excellent organization and multi-tasking skills
- In-depth knowledge of the business area, processes and services
Benefits
- health, dental, mental health, vision insurance
- short- and long-term disability
- life and AD&D insurance coverage
- adoption/surrogacy and wellness benefits
- employee/family assistance plans
- various retirement savings plans
- financial education and counseling resources
- paid time off including holidays, vacation, personal, and sick days
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
retirement product experienceMicrosoft Office applications
Soft Skills
verbal communication skillslistening skillsrelationship buildingattention to detailcommitment to qualityorganization skillsmulti-tasking skills