Client Service Specialist
Manulife
full-time
Posted on:
Location Type: Hybrid
Location: Waterloo • Canada
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Salary
💰 CA$59,100 - CA$98,500 per year
About the role
- Own the end-to-end client benefits administration experience
- Act as the primary point of contact for service-related matters
- Monitor client-specific milestones, and lead initiatives to improve efficiency
- Act as a project manager, collaborating with various teams
- Champion a culture of continuous improvement and operational excellence
Requirements
- Strong Office 365 skills
- Knowledge of Group Benefits and AdminAdvantage is an asset
- Proven experience in service delivery, operations, or client management
- Strong leadership and communication skills
- Analytical mindset with a focus on problem-solving
- Ability to manage multiple priorities
Benefits
- Health insurance
- Retirement savings plans (including pension)
- Customizable benefits including dental, mental health, vision insurance
- Employee/family assistance plans
- Paid time off including holidays, vacation, personal, and sick days
- Wellness benefits
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Office 365Group BenefitsAdminAdvantage
Soft Skills
leadershipcommunicationanalytical mindsetproblem-solvingclient management