Manulife

Director, Client Strategic Accounts

Manulife

full-time

Posted on:

Location Type: Hybrid

Location: Halifax • Canada

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Salary

💰 CA$108,000 - CA$158,000 per year

Job Level

Lead

About the role

  • Oversee post-sale client relationship management for Group Benefits outsourced administration services
  • Lead a team of Client Service Specialists to ensure exceptional service delivery and client satisfaction
  • Develop and maintain strong relationships with key clients
  • Monitor industry trends and best practices to ensure competitiveness
  • Utilize data and analytics to monitor performance and drive continuous improvement initiatives
  • Provide strong leadership and direction to the Service Owner team
  • Recruit, train, and develop staff to maintain a high-performing team

Requirements

  • Bachelor’s degree in business administration, Management, or a related field
  • Proven experience in an operational management role
  • Experience leading client-facing teams
  • Strong leadership and team-building skills
  • Excellent strategic planning and problem-solving abilities
  • Strong understanding of business processes and operational best practices
  • Proficiency in financial management and managing key metrics
  • Bilingualism (English and French) is a strong asset
Benefits
  • Health, dental, mental health, vision insurance
  • Short- and long-term disability insurance
  • Life and AD&D insurance coverage
  • Adoption/surrogacy benefits
  • Wellness benefits
  • Employee/family assistance plans
  • Retirement savings plans (including pension and employer matching contributions)
  • Financial education and counseling resources
  • Generous paid time off including holidays, vacation, personal, and sick days
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
financial managementdata analyticsoperational managementstrategic planningproblem-solvingclient relationship managementperformance monitoringteam-buildingbusiness processeskey metrics
Soft Skills
leadershipclient satisfactioncommunicationrelationship managementtrainingdevelopmentservice deliverycontinuous improvementteam directionbilingualism
Certifications
Bachelor’s degree in business administrationBachelor’s degree in ManagementBachelor’s degree in a related field