10+ years in CX, VOC, or customer insights
5+ years leading teams and practices in complex environments (financial services preferred)
Bachelor's degree in research, business, data science or relevant field
Master's or advanced degree is a plus
Expertise in quantitative research methods, survey design, data analysis
Exceptional storytelling skills
Proven track record translating insights into implemented solutions
Strong stakeholder leadership
Proven experience in or exposure to primary qualitative research methods

Benefits

Health, dental, mental health, vision, short- and long-term disability insurance
Life and AD&D insurance coverage
Adoption/surrogacy and wellness benefits
Employee/family assistance plans
Various retirement savings plans
Pension plan with employer matching contributions
Financial education and counseling resources
Generous paid time off program including holidays, vacation, personal, and sick days

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

quantitative research methodssurvey designdata analysisAI in research processesresearch methodologyJourney ManagementVOCCX Insightsactionable strategiesstandards for research

Soft Skills

storytellingstakeholder leadershipcoachingcollaborationteam leadershipstrategic thinkingcommunicationadaptabilityproblem-solvingmentoring