Client Service Specialist
Manulife
full-time
Posted on:
Location Type: Remote
Location: Canada
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Salary
💰 CA$51,975 - CA$86,625 per year
About the role
- Handling of inquiries by phone and/or Email from financial advisors regarding contracts, products, and procedures
- Providing an outstanding customer experience, accurately and professionally
- Provide comprehensive information to callers, resolving most queries on the first call by researching information on resource systems
Requirements
- Knowledge of Manulife Investments Segregated Funds products
- Previous Customer Service experience
- Punctuality and Attendance is critical
- Great attitude and high energy
- Empathy
- Always looking for ways to enhance the customer’s experience
- Desire to make a difference in a customer’s experience
- Desire to learn and grow in a dynamic global company
- Technical knowledge
- Navigation of software and multiple applications
- Attention to Detail
- Effective Listening Skills
- Ability to understand questions and/or to probe for additional information or clarification
- Ability to multi-task
- Ability to learn and apply new knowledge
- Able to work in a structured environment
- Teamwork and collaboration
- Ability to work in a fast-paced environment
- Able to accept regular coaching feedback and apply improvements suggested
Benefits
- Health insurance
- Dental insurance
- Mental health support
- Vision insurance
- Short- and long-term disability
- Life and AD&D insurance coverage
- Adoption/surrogacy benefits
- Wellness programs
- Employee/family assistance plans
- Pension plans
- Retirement savings plans with employer matching
- Financial education and counseling resources
- Generous paid time off including holidays, vacation, personal, and sick days
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
technical knowledgenavigation of softwaremultiple applications
Soft skills
customer servicepunctualityattention to detaileffective listeningempathyteamworkcollaborationmulti-taskingadaptabilitywillingness to learn