Assistant Vice President – Fraud Strategy and Operations
Manulife
full-time
Posted on:
Location Type: Hybrid
Location: Toronto • Canada
Visit company websiteExplore more
Salary
💰 CA$129,800 - CA$241,200 per year
Job Level
About the role
- Develop and operationalize the Bank’s 1LoD fraud strategy aligned with business objectives and regulatory standards
- Provide strategic direction for fraud prevention, detection, and mitigation programs across all fraud typologies
- Partner with Bank senior leadership to integrate fraud risk considerations into organizational planning and publish annual fraud plan
- Serve as the central point of accountability for fraud risk, aligning with CEO and Board expectations for integrated risk oversight
- Upgrade exec reporting to include KRI/KPI, forecasts, heatmaps; monthly performance packs
- Lead fraud operations teams responsible for alert management, investigations, and case resolution
- Ensure timely and accurate reporting of fraud incidents to internal stakeholders and regulatory bodies
- Oversee fraud stress testing and scenario planning to assess resilience
- Establish and maintain governance frameworks for fraud risk management
- Adopt COSO/ACFE framework; schedule semi-annual external benchmark reviews and formal law-enforcement engagement
- Collaborate with the Global Anti-Fraud Office, Bank Compliance and other oversight bodies
- Drive adoption of advanced fraud detection tools, analytics, and automation by investing in advanced AI/ML detection; implement model governance & drift dashboards; automate triage/reporting
- Monitor fraud model performance and implement corrective actions as needed
- Identify emerging fraud trends and develop proactive strategies
- Build and mentor a high-performing fraud strategy and operations team
- Foster a culture of accountability, collaboration, and continuous improvement
- Launch certification-backed curriculum and publish competency matrix
Requirements
- Bachelor’s degree in Business, Finance, Risk Management, or related field
- 10+ years of experience in fraud management, risk, or compliance within financial services
- Certified Fraud Examiner (CFE) preferred
- Proven track record in strategic planning and operational leadership
- Strong knowledge of fraud detection systems, regulatory frameworks, and operational risk
- Advanced analytical and problem-solving skills
- Excellent communication and stakeholder management abilities
- Strong strategic thinking and execution skills
- Demonstrated risk management and compliance expertise
- Proven leadership and team development capability
- Advanced data driven decision making skills
- Excellent collaboration and influence abilities
- Commitment to innovation and continuous improvement
- Bilingualism (English and French) is a strong asset
Benefits
- health insurance
- dental
- mental health
- vision
- short- and long-term disability
- life and AD&D insurance coverage
- adoption/surrogacy benefits
- wellness benefits
- employee/family assistance plans
- retirement savings plans including pension
- global share ownership plan with employer matching contributions
- financial education and counseling resources
- generous paid time off program including holidays, vacation, personal, and sick days
- full range of statutory leaves of absence
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
fraud managementrisk managementcompliancefraud detection systemsanalytical skillsproblem-solving skillsdata driven decision makingstrategic planningoperational leadershipmodel governance
Soft skills
communicationstakeholder managementstrategic thinkingexecution skillsleadershipteam developmentcollaborationinfluenceaccountabilitycontinuous improvement
Certifications
Certified Fraud Examiner (CFE)