Support Distribution partners in the acquisition of new business; including in finalist presentations and implementation/project meetings.
Primary contact for the client during new issue implementation and project phases.
Coordinates and facilitates all client and internal project team meetings (virtual or live) including the maintaining of action items and meeting minutes.
Delegates, negotiates and follows up on all implementation tasks with each of the internal areas that are involved.
Tracks and reports the status of each project and proactively escalates any significant barriers or issues to Senior management where necessary.
Provide expertise on Manulife’s digital experience for group benefits clients (Web, mobile, voice), and highlight key features and functionality.
Supports, participates and provides input in the presale/finalist process.
Works with the client and implementation team to obtain plan details, clarify requirements, and establish delivery dates for tasks in the project.
Creates and modifies implementation schedules during the implementation as required; ensuring that any downstream impacts of changes are clearly articulated and if needed risk management assessment is conducted, understood and carried out by each impacted area.
Provides Overall Satisfaction Survey post implementation for clients.

Requirements

Minimum five years of work experience in Group Benefits and/or account management.
Thorough knowledge of Group Benefits products and services.
Previous experience in a project management role/approach. (PMP an asset)
Proficiency in all Microsoft Office products.
Ability to influence decision makers at all levels.
Ability to think critically, analyze quantitative and qualitative data, and make recommendations to help clients identify opportunities for effective plan design.
Strong customer-facing skills including expectation management, communication skills, information management.
Ability to drive issues through the organization; Strong organization and time management skills; Demonstrated experience in presentation skills, negotiating commitments, turnaround times, etc. with various other line areas.
Must have a valid driver’s license and a personal automobile.
Bilingual (French and English) preferred but not required.

Benefits

health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage
adoption/surrogacy and wellness benefits
employee/family assistance plans
pension and a global share ownership plan with employer matching contributions
financial education and counseling resources
generous paid time off program includes holidays, vacation, personal, and sick days
full range of statutory leaves of absence

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Group Benefitsproject managementPMPMicrosoft Officedata analysisplan designimplementation schedulingrisk management

influencingcritical thinkingcustomer-facingcommunicationinformation managementorganizationtime managementpresentationnegotiation