Bilingual Customer Service Representative
Manulife
full-time
Posted on:
Location Type: Hybrid
Location: Montreal • 🇨🇦 Canada
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Provide exceptional customer service to policyholders, agents, and partners in French and English via inbound calls, email, and chat
- Handle a high volume of inquiries, analyze issues, and deliver proactive solutions
- Use advanced technology and software to document interactions accurately and resolve concerns efficiently
- Demonstrate empathy and emotional intelligence to build trust and positive relationships
- Stay informed about products, services, and industry regulations to provide accurate, useful information
- Collaborate with colleagues and other departments to resolve complex issues
Requirements
- Bilingual (verbal & written proficiency) in both French and English
- Experience in a fast-paced customer service environment
- Call center experience will be considered a strong asset, especially within financial services
- Strong technical skills and ability to navigate multiple systems
Benefits
- unlimited coffee
- positive atmosphere
- employee/family assistance plans
- health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage
- adoption/surrogacy and wellness benefits
- vacation, personal, and sick days
- statutory leaves of absence
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer servicecall center experiencetechnical skillsproblem analysissolution delivery
Soft skills
empathyemotional intelligencecommunicationcollaborationrelationship building