Manulife

Disability Case Manager

Manulife

full-time

Posted on:

Location Type: Remote

Location: Canada

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Salary

💰 CA$51,975 - CA$86,625 per year

About the role

  • Support plan members across Canada, guiding them through their journey of illness, recovery, and return to work
  • Providing disability benefits and engaging in proactive case management with a focus on successful reintegration into the workforce
  • Use critical thinking and analytical skills to evaluate contract terms and medical information, determine eligibility for disability payments, and optimally handle daily tasks
  • Proactively handle a dedicated caseload in compliance with specific service level agreements and targeted turnaround times
  • Action daily administrative tasks including responding to emails and telephone calls in a timely manner
  • Assess claims based on contractual, medical, and vocational barriers
  • Develop positive relationships through frequent collaboration with plan sponsors, plan members, treatment providers, and internal partners to drive cases to a successful return to work or job resolution ready
  • Write letters to communicate pertinent benefit-related information based on analytical reasoning
  • Demonstrate resiliency, emotional intelligence, and compassion when listening and communicating with plan members including delivering difficult claims-related decisions

Requirements

  • Bilingualism (English and French) is an asset
  • A post-secondary diploma, CEGEP (DEC or DEP) or bachelor’s degree in a healthcare program or equivalent work experience
  • Confirmed ability to make meaningful decisions efficiently and optimally under tight deadlines
  • Knowledge of disability management and/or group benefits is an asset
  • A background in a health-related field is advantageous
  • Comfortable and skilled in handling both incoming and outgoing calls
  • Excellent organizational and prioritization skills are critical for handling diverse tasks
Benefits
  • health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage
  • adoption/surrogacy and wellness benefits
  • employee/family assistance plans
  • various retirement savings plans (including pension and a global share ownership plan with employer matching contributions)
  • financial education and counseling resources
  • generous paid time off program in Canada includes holidays, vacation, personal, and sick days
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
disability managementcase managementcontract evaluationmedical information analysisclaims assessmentvocational barriers assessmentadministrative tasksbilingualism
Soft Skills
critical thinkinganalytical skillsresiliencyemotional intelligencecompassioncommunicationorganizational skillsprioritization skillsrelationship buildingdecision making
Certifications
post-secondary diplomaCEGEP (DEC or DEP)bachelor’s degree in healthcare