Disability Case Manager
Manulife
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇨🇦 Canada
Visit company websiteSalary
💰 CA$51,975 - CA$86,625 per year
Job Level
Mid-LevelSenior
About the role
- Support plan members across Canada, guiding them through their journey of illness, recovery, and return to work
- Providing disability benefits and engaging in proactive case management with a focus on successful reintegration into the workforce
- Use critical thinking and analytical skills to evaluate contract terms and medical information, determine eligibility for disability payments, and optimally handle daily tasks
- Proactively handle a dedicated caseload in compliance with specific service level agreements and targeted turnaround times
- Action daily administrative tasks including responding to emails and telephone calls in a timely manner
- Assess claims based on contractual, medical, and vocational barriers
- Develop positive relationships through frequent collaboration with plan sponsors, plan members, treatment providers, and internal partners to drive cases to a successful return to work or job resolution ready
- Write letters to communicate pertinent benefit-related information based on analytical reasoning
- Demonstrate resiliency, emotional intelligence, and compassion when listening and communicating with plan members including delivering difficult claims-related decisions
Requirements
- Bilingualism (English and French) is an asset
- A post-secondary diploma, CEGEP (DEC or DEP) or bachelor’s degree in a healthcare program or equivalent work experience
- Confirmed ability to make meaningful decisions efficiently and optimally under tight deadlines
- Knowledge of disability management and/or group benefits is an asset
- A background in a health-related field is advantageous
- Comfortable and skilled in handling both incoming and outgoing calls
- Excellent organizational and prioritization skills are critical for handling diverse tasks
Benefits
- health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage
- adoption/surrogacy and wellness benefits
- employee/family assistance plans
- various retirement savings plans (including pension and a global share ownership plan with employer matching contributions)
- financial education and counseling resources
- generous paid time off program in Canada includes holidays, vacation, personal, and sick days
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
disability managementcase managementcontract evaluationmedical information analysisclaims assessmentvocational barriers assessmentadministrative tasksbilingualism
Soft skills
critical thinkinganalytical skillsresiliencyemotional intelligencecompassioncommunicationorganizational skillsprioritization skillsrelationship buildingdecision making
Certifications
post-secondary diplomaCEGEP (DEC or DEP)bachelor’s degree in healthcare