Mantra Digital

Customer Success Manager

• Manage customer relationships post-sale, supporting onboarding, adoption, and long-term success across the customer lifecycle.
• Serve as a trusted advisor by understanding client goals and aligning Meera.AI’s platform capabilities to deliver value.
• Monitor account health through engagement metrics, product usage, and feedback to proactively identify risks and growth opportunities.
• Conduct regular check-ins, success reviews, and performance reporting to ensure alignment and measurable outcomes.
• Collaborate cross-functionally with Sales, Product, and Support teams to enhance customer experiences and ensure seamless delivery.
• Represent the voice of the customer internally, contributing insights to improve product strategy and service processes.
• Support renewal and expansion opportunities by reinforcing ROI and helping customers discover new use cases.
• Maintain accurate, up-to-date customer data in CRM systems such as HubSpot or Salesforce.

Customer Success Specialist

Backend Engineer

• Develop, maintain, and optimize web applications using Laravel Framework (V12+)
• Design and implement REST APIs and create clear documentation (e.g., Apiary)
• Work on UI/UX development with Bootstrap, HTML, CSS, jQuery, and AJAX
• Build and consume middleware services and API handlers (PHP)
• Integrate AI, GenAI, and NLP capabilities into existing applications
• Collaborate with cloud engineers on AWS deployments (S3, EC2, RDS, SES)
• Manage and optimize multiple databases (MySQL, PostgreSQL, MongoDB)
• Ensure security compliance through encryption, hashing, and encoding standards (e.g., SES, SHA, RSA)
• Work with third-party APIs/tools such as Twilio, SendGrid, and Calendar APIs
• Partner with Product and QA teams to deliver high-quality, reliable solutions

Senior Laravel Developer

Artificial Intelligence

• Design, test, and refine prompts to improve model performance in understanding user intents, generating structured outputs, and handling complex conversation flows
• Collaborate with the NLP team to build intent libraries, training data, and response frameworks for domain-specific use cases (Education, Insurance, Debt, Mortgage, etc.)
• Translate business and client requirements into optimized prompt strategies that align with desired outcomes
• Identify, troubleshoot, and resolve issues related to misclassification, hallucination, and context handling
• Maintain documentation of prompt strategies, best practices, and knowledge bases for the wider team
• Work closely with the AI Team Lead and analysts to evaluate performance metrics (precision, recall, accuracy) and ensure continuous improvement
• Support the integration of prompt designs into the Meera AI platform and assist in scaling prompt solutions across campaigns

Customer Success Specialist

Senior Laravel Developer

Non-Tech Prompt Engineer – AI/NLP Team