Mantra Digital

Customer Success Manager

• Support onboarding of new customers alongside Senior CSMs
• Assist in tracking customer progress, adoption, and engagement
• Join customer calls and take clear, structured notes and follow-ups
• Help manage multiple accounts by tracking tasks, timelines, and action items
• Monitor basic customer health signals and flag risks proactively
• Coordinate across teams (Support, Product, Sales) to resolve issues
• Maintain CRM hygiene (HubSpot or similar tools) with accurate data
• Assist with reporting, dashboards, and basic analysis of customer performance
• Help prepare materials for check-ins and QBRs

Junior Customer Success Associate