MANTECH

Administration

• Manage the functionality and efficiency of groups of computers running on one or more operating systems
• Work side-by-side with the engineer to maintain and deploy VDI thin clients
• Work with SCCM/MECM to ensure patching and security compliance
• Collaborate with the Service Desk to troubleshoot hardware and software issues
• Keep master images and pools updated and secured
• Implement patches, updates, and configuration changes with cybersecurity and IT teams
• Interface with the customer, gather requirements, and deliver solutions
• Troubleshoot VDI issues involving user access, performance, connectivity, and software compatibility
• Monitor system performance and usage to identify bottlenecks or failure points and recommend improvements

Virtual Desktop Infrastructure Administrator

Support Engineer

• Utilize ITIL-based processes to efficiently manage and resolve incoming incidents, service requests, and demands, ensuring timely and accurate issue tracking.
• Troubleshoot, analyze, and resolve hardware, software, and network issues, performing remote desktop repairs and minimizing escalations to Tier 3 support.
• Provide user support and basic training for common applications, system procedures, and office productivity tools.
• Collaborate with cross-functional IT teams—including network, systems engineering, and application development—to restore services and address complex problems.
• Manage user accounts, access permissions, and perform special administrative tasks while maintaining clear documentation and adhering to security protocols.
• Work required shift from 9:30 AM to 6:00 PM as part of a coverage team operating 24x7 support, to include holidays. Training shift will be 7:00 AM – 3:30PM or 8:00 AM – 4:30 PM Monday through Friday for the first 2-3 weeks.

Support Technician

• The Senior Virtual Desktop Infrastructure Administrator leads the maintenance, configuration, and reliable operation of complex computer systems, network servers, and virtualization technologies, including those in critical or high-security environments
• Possess advanced knowledge of operating systems, server hardware, virtualization platforms, network infrastructure, and security best practices
• Install, configure, and upgrade complex systems and software, ensuring optimal performance, security, and availability
• Troubleshoot complex hardware and software errors, using advanced diagnostic tools and techniques to identify and resolve critical issues
• Develop and maintain comprehensive system documentation, including configuration guides, troubleshooting procedures, and Disaster Recovery Plans
• Lead the implementation of automation processes to streamline IT operations and improve efficiency
• Mentor and provide guidance to mid-level Systems Administrators, fostering their professional development and technical expertise
• Contribute to the planning and implementation of IT infrastructure projects, ensuring alignment with organizational needs and industry best practices
• Provides direction and mentorship to subordinate staff

Senior Virtual Desktop Infrastructure Administrator

Systems Engineer

• Build, configure, monitor, upgrade, and troubleshoot environments using the VMware vCenter server running VMware ESXi hosts for versions 8.0.
• Create, configure, and manage virtual desktop environments by building, deploying, and maintaining desktop pools within Omnissa Horizon View Server version 8.0.
• Monitor desktop health, troubleshoot pool issues, and manage how the Horizon View Server interacts with the vCenter Server.
• Build, deploy, configure, and troubleshoot the VMware Unified Access Gateway (UAG) in conjunction with the Horizon View Server.
• Load hypervisor software, configure the BIOS, patch, upgrade, and troubleshoot HPE hardware, specifically ProLiant DL360 G10, G11, and Synergy Servers.
• Administrate and engineer Microsoft Windows Server OS (Versions 2019 and 2022) and Workstation OS (Windows 11) on both virtual and physical hosts.
• Maintain system baselines and hardware configuration management items using HPE iLO for out-of-band management of physical servers.

Virtual Desktop Infrastructure Administrator

Support Technician

Senior Virtual Desktop Infrastructure Administrator

Virtualization Systems Engineer