Support Technician

MANTECH

Remote Support Technician at MANTECH providing advanced solutions to government intelligence agencies. Collaborating in a 24/7 operational team to resolve IT incidents.

Posted 7/30/2026full-timeMcLean • Virginia • 🇺🇸 United StatesMid-LevelSenior💰 $75,500 - $125,600 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in ITIL-based incident management, technical troubleshooting, and user support for hardware and software issues. Proficient in managing user accounts and adhering to security protocols while collaborating with cross-functional IT teams.

Highest-signal resume keywords

ITIL Incident ManagementTechnical TroubleshootingWindows Active DirectoryUser Support for Windows 10Networking Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Incident ManagementTechnical Problem ResolutionRemote Desktop RepairConfiguration TechniquesDebugging Techniques

Soft Skills

CollaborationClear DocumentationUser Training

Tools & Technologies

Microsoft Office 2016TCP/IPVirus Scanning ServicesDesktop Support Tools

Industry Keywords

Service RequestsAccess Permissions24x7 SupportTelecommunications

Tech Stack

Tools & technologies

TCP/IP

About the role

Key responsibilities & impact

Utilize ITIL-based processes to efficiently manage and resolve incoming incidents, service requests, and demands, ensuring timely and accurate issue tracking.
Troubleshoot, analyze, and resolve hardware, software, and network issues, performing remote desktop repairs and minimizing escalations to Tier 3 support.
Provide user support and basic training for common applications, system procedures, and office productivity tools.
Collaborate with cross-functional IT teams—including network, systems engineering, and application development—to restore services and address complex problems.
Manage user accounts, access permissions, and perform special administrative tasks while maintaining clear documentation and adhering to security protocols.
Work required shift from 9:30 AM to 6:00 PM as part of a coverage team operating 24x7 support, to include holidays. Training shift will be 7:00 AM – 3:30PM or 8:00 AM – 4:30 PM Monday through Friday for the first 2-3 weeks.

Requirements

What you’ll need

High School Diploma with 6+ years of experience, an Associate’s Degree with 4+ years of experience, or a Bachelor’s Degree with 2+ years of experience.
Experience resolving technical problems and answering queries via telephone or self-service involving hardware, software, networks, system/application access, and telecommunications.
Knowledge of Windows Active Directory, multiple desktop programs, configuration and debugging techniques.
Experience supporting Windows 10, Microsoft Office 2016 or later, and common business applications.
Familiarity with TCP/IP, general networking issues, virus scanning services, and desktop/laptop/peripheral support.

Benefits

Comp & perks

Health Insurance
Life Insurance
Paid Time Off
Holiday Pay
Short-term and long-term Disability
Retirement and Savings
Learning and Development opportunities
Wellness programs
Other optional benefit elections