Manning Global AG

Engineer

• 24*7 Incidents Queue, emails & Teams Channel of Transport domain.
• Ticket creation (manual), resolving, and closing incident record
• First level of diagnosis of all minor, major and critical incidents.
• Forward ticket to next level but engineer must ensure that only relevant tickets are forwarded to other functions like L2, OEM or Field Technician
• Troubleshooting & Resolution of all priority incidents belonging to DWDM, SDH & Submarine elements
• Follow and adhere to SLAs and KPIs defined for response and resolution time etc.
• Co-ordinate with L2, OEM and Field Maintenance teams
• Co-ordinate with internal L1 teams of NOC (IP, FA, Core, RAN)
• As a part of change management, do pre/post health checks and co-ordinate change management
• Raise tickets as a part of problem management for recurring faults
• Rerouting of Traffic to restore outages and perform Testing Configuration changes as per Change requests
• Evaluate the impact of the alarms

Transport Engineer

• 24*7 Incidents Queue, emails Teams Channel of Transport domain.
• Ticket creation (manual), resolving, and closing incident record
• First level of diagnosis of all minor, major and critical incidents.
• Forward ticket to next level but engineer must ensure that only relevant tickets are forwarded to other functions like L2, OEM or Field Technician
• Troubleshooting Resolution of all priority incidents belonging to Base Stations (2G/3G/4G/5G) and Controllers (RNC/BSC) elements
• Follow and adhere to SLAs and KPIs defined for response and resolution time etc.
• Co-ordinate with L2, OEM and Field Maintenance teams
• Co-ordinate with internal L1 teams of NOC (IP,FA, Core,TX)
• As a part of change management, do pre/post health checks and co-ordinate change management
• Raise tickets as a part of problem management for recurring faults
• Rerouting of Traffic to restore outages and perform Testing
• Configuration changes as per Change requests
• Evaluate the impact of the alarms

RAN Engineer

Administration

• Support the inventory management and logistics activities for Digital Power spare parts
• Ensure that warranty replacement items are dispatched to customers in time
• Ensure that defect items from customers are picked up in time
• Ensure that defect items are inbound by warehouse in time
• Track and clarify overdue spare parts with multiple parties
• Monitor stock levels of spare parts in the warehouse
• Work closely with service teams, warehouse partners, and other relevant stakeholders
• Prepare regular and ad-hoc spare part status reports to comply with GDPR policies at all times
• Respond to email and telephone inquiries in a timely manner

Spare Part Administration Assistant

• Technology: Cisco Meraki & Fortinet - SD-WAN, SD-LAN & Wi-Fi - if possible, SASE Services as well for each Technology
• Development of HLD/LLD to win Customer Project
• Development and Testing of the Services at each of the Platform and Services
• Post sales Support Function to help Customer Success
• Platform Owner Function, Capacity Management
• Test LAB Support and Sales Trainings
• All Over Engineering Tasks Underlay & Overlay Network
• Lead the migration from traditional MPLS networks to hybrid SD-WAN architectures
• Fill out ECDC (End customer data collection form) for complex customer solutions
• Attend technical SD WAN rollouts (remotely)

SDWAN L2 Engineer

Implementation Specialist

• Development of HLD/LLD to win Customer Projects
• Development and Testing of the Services at each of the Platform and Services
• Post sales Support Function to help Customer Success
• Technical consulting for SD WAN solution customers

Transport Engineer

RAN Engineer

Spare Part Administration Assistant

SDWAN L2 Engineer

SD-WAN Implementation Specialist