Mangomint

Customer Support

• Troubleshoot and respond to inquiries from our customers, primarily through chat but also over calls
• Constantly increase your Mangomint product and industry knowledge so you can provide expert-level answers and support
• Collaborate with different teams to identify and resolve technical issues reported by customers
• Document and share frequent customer issues and solutions
• Provide personalized solutions and preemptive follow-ups to ensure customer satisfaction and retention
• Work Monday - Friday 9am-6pm Pacific Time (PT) or Mountain Time (MT)

Customer Support Specialist