Mangomint

Art Director

• Own brand voice and copy across Mangomint and its sub-brands: campaigns, DMs, web, email, events, launches.
• Own art direction for video and design: you don't have to be the designer, but you have to have the eye and give notes that land.
• Own campaign creative direction end-to-end: concept, brief, kickoff, feedback, sign-off with support from the VP of Marketing and the internal Design org.
• Own quality bar for everything the Creative Studio ships. Living voice guides. Consistency without sameness. Channel-specific tone and language.
• Lead a Copywriter - direct report; you'll provide a balance of craft mentorship and the autonomy to get the work done.
• Lead a Sr. Video Production Manager: direct report; you'll offer creative direction and support with space to continue managing their team, content, and process effectively.
• Lead creative direction (not management) over our internal brand designer and our agency partners' output.
• You'll partner side-by-side with our Creative Ops lead, who runs traffic and process across the full marketing org, not just the Studio. You run the work; she runs the machine.

Associate Creative Director, Copy

Product Marketing

• Sell an exciting new product to customers, guiding them through a largely self-serve experience
• Onboard new customers and help them get the most out of the product
• Answer questions, overcome objections, and provide ongoing support once customers are up and running
• Own the customer relationship end to end, from first conversation through adoption
• Surface what customers want and where they get stuck
• Work directly with our engineers to shape what gets built next
• Help define the motion from the ground up, building the playbook as you go

GTM Lead

DevOps Engineer

• Find and remove bottlenecks across engineering and the wider business, applying DevOps and agile thinking rather than a fixed toolset
• Build and maintain CI/CD pipelines and infrastructure-as-code that get work shipped reliably
• Review, refactor, and harden prototype and AI-generated apps from non-engineering teams into secure, production-grade systems (core VibeOps work)
• Add authentication, tests, dependency and secret scanning, and proper deployment paths to department-built tools before they touch real data
• Strengthen DevSecOps practices: dependency scanning, SAST/DAST, security smell testing, and proactive vulnerability management
• Build and maintain automations and integrations that drive efficiency across Support, Onboarding, Sales, and Engineering
• Design and troubleshoot APIs
• Support compliance requirements and security testing workflows
• Partner closely with non-technical teams to understand what they've built and bring it up to standard

Customer Support

• Troubleshoot and respond to inquiries from our customers, primarily through chat but also over calls
• Constantly increase your Mangomint product and industry knowledge so you can provide expert-level answers and support
• Collaborate with different teams to identify and resolve technical issues reported by customers
• Document and share frequent customer issues and solutions
• Provide personalized solutions and preemptive follow-ups to ensure customer satisfaction and retention
• Work Monday - Friday 9am-6pm Pacific Time (PT) or Mountain Time (MT)

Associate Creative Director, Copy

GTM Lead

DevOps Engineer

Customer Support Specialist