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About the role
Key responsibilities & impact- Sell an exciting new product to customers, guiding them through a largely self-serve experience
- Onboard new customers and help them get the most out of the product
- Answer questions, overcome objections, and provide ongoing support once customers are up and running
- Own the customer relationship end to end, from first conversation through adoption
- Surface what customers want and where they get stuck
- Work directly with our engineers to shape what gets built next
- Help define the motion from the ground up, building the playbook as you go
Requirements
What you’ll need- Experience working in a SaaS company, ideally in a customer-facing role where you've sold to, onboarded, or supported customers
- Experience in a startup or other fast-paced environment where you've had a high degree of ownership, autonomy, and cross-functional collaboration
- A high-agency, high-drive generalist who can't help but solve the problem in front of you
- A fast learner who's comfortable wearing many hats
- A track record of growth wherever you've landed, your background probably doesn't fit neatly into one box, and that's the point
- A strong understanding of sales, the customer, and the broader business, enough to operate across all of it
- A first-principles thinker who'd rather figure it out than follow a script
- Someone energized by ambiguity, who wants to help write the playbook rather than have one handed to them
Benefits
Comp & perks- Health, dental, vision, life & LTD insurance
- Generous monthly wellness budget for gym memberships, yoga, etc.
- Premium subscription to the Calm app & One Medical membership
- Flexible PTO
- 401k plan available (no matching)
- Employee stock option program
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
High-AgencyFast LearnerAdaptabilityFirst-Principles ThinkingEnergized by Ambiguity
