Customer Support Specialist

Mangomint

Customer Support Specialist responsible for responding to inquiries and solving issues for Mangomint's SaaS customers. Collaborating with teams to improve customer experiences.

Posted 6/18/2026full-timeRemote • 🇺🇸 United StatesJunior💰 $60,000 - $65,000 per yearWebsite

About the role

Key responsibilities & impact

Troubleshoot and respond to inquiries from our customers, primarily through chat but also over calls
Constantly increase your Mangomint product and industry knowledge so you can provide expert-level answers and support
Collaborate with different teams to identify and resolve technical issues reported by customers
Document and share frequent customer issues and solutions
Provide personalized solutions and preemptive follow-ups to ensure customer satisfaction and retention
Work Monday - Friday 9am-6pm Pacific Time (PT) or Mountain Time (MT)

Requirements

What you’ll need

A minimum of 1 year experience in a software support position
The ability to learn incredibly quickly and an “I’ll figure it out” attitude (while also not being afraid to ask questions)
The ability to work autonomously while also collaborating effectively within a team
You thrive when tackling complex challenges, even under pressure
A genuine passion for connecting with people from diverse backgrounds, treating everyone with respect and kindness
Strong written communication skills
Experience with salons and spas (or beauty & wellness in general) would be a huge plus

Benefits

Comp & perks

Health, dental, vision, life & LTD insurance
Generous monthly wellness budget for gym memberships, yoga, etc.
Premium subscription to the Calm app
One Medical membership
Flexible and unlimited PTO
401k plan available (no matching)
Employee stock option program

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

problem-solvingcollaborationcustomer satisfactioncommunicationautonomyadaptabilitypressure managementinterpersonal skillsrespectfulnesspassion for customer connection