Senior Product Designer
Gorgias
Customer Operations Specialist
MANCOMM
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
About the role
- Respond to customer inquiries via phone, email, and chat, leveraging AI and automation for speed and accuracy
- Troubleshoot and resolve customer issues with empathy and identify opportunities for AI-driven solutions
- Manage customer orders and requests through internal systems, ensuring smooth digital workflows
- Handle inbound leads from marketing outreach and chatbots, qualify opportunities and guide prospects
- Collaborate with internal teams to refine AI agents and tools supporting customer operations
- Maintain accurate customer records, notes, and documentation in company platforms
- Identify and report trends in customer questions, complaints, or delays and recommend AI/chat enhancements
- Balance multiple tasks and prioritize effectively in a fast-paced, technology-driven environment
Requirements
- 2+ years of experience in customer service, order processing, or operations
- Strong familiarity with chat platforms, AI assistants, or digital support tools
- Excellent verbal and written communication skills
- Strong attention to detail and organizational skills
- Comfortable using customer management systems, AI agents, and communication platforms
- Calm under pressure and committed to delivering an exceptional customer experience
- Bonus: experience in SaaS, compliance-related industries, or working alongside AI in customer-facing roles
