MANCOMM

Operations

• Respond to customer inquiries via phone, email, and chat, leveraging AI and automation for speed and accuracy
• Troubleshoot and resolve customer issues with empathy and identify opportunities for AI-driven solutions
• Manage customer orders and requests through internal systems, ensuring smooth digital workflows
• Handle inbound leads from marketing outreach and chatbots, qualify opportunities and guide prospects
• Collaborate with internal teams to refine AI agents and tools supporting customer operations
• Maintain accurate customer records, notes, and documentation in company platforms
• Identify and report trends in customer questions, complaints, or delays and recommend AI/chat enhancements
• Balance multiple tasks and prioritize effectively in a fast-paced, technology-driven environment

Customer Operations Specialist

Account Executive

• About Mancomm: Mancomm has been a leader in regulatory publishing for decades. Now we’re building a new kind of platform — one that turns complex regulations into tools people can actually use. It’s a billion-dollar problem, and we’re assembling a brand-new sales team to tackle it.\n• We’re hiring multiple high-performing Account Executives who can both close deals and lead from the front. This is a rare chance to be in early, shape the team, and earn real upside.\n• What You’ll Do: Own a deliver on revenue targets. Close deals while setting the pace for the team. Help design sales processes and playbooks from scratch. Manage and grow key accounts. Partner with leadership on future hiring and training.

Customer Operations Specialist

Account Executive - Remote