Managed Health Care Associates, Inc.

Account Manager

• Serve as the primary point of contact and advocate for clients, ensuring their needs are understood and prioritized thought clear and effective communication
• Provide direct client support and foster relationships with various contacts within the pharmacy by conducting regular check-ins and follow-ups with customers via email and/or phone to support current needs, address concerns, and provide account updates
• Monitor and analyze market trends, competitor activities, and customer needs to refine sales tactics
• Maintain a robust sales pipeline and regularly report on sales activities, progress, and forecasts
• Develop and maintain strong, positive relationships with key client stakeholders to foster trust and loyalty
• Develop and implement effective internal sales strategies to penetrate the post-acute care market and achieve revenue goals
• Identify opportunities to upsell or cross-sell additional products or services to existing clients
• Create internal sales opportunities for MHA products and services to long-term care providers for MHA contracts
• Ensure client satisfaction and retention by delivering a high level of service and support
• Identify and resolve any client issues or concerns related to LTC Network and Medicare Part-D promptly and effectively
• Proactively anticipate potential problems and implement preventative measures to minimize client dissatisfaction
• Utilize all MHA sales and marketing reports to support and articulate the value prop and review the opportunities for our member pharmacy providers
• Manage and communicate the external sales and marketing activities developed by internal marketing, Trade Relations, senior management and clinical research
• Work closely with internal teams, including customer service, operations, and product development, to ensure client needs are met
• Communicate client feedback and market insights to internal stakeholders to drive continuous improvement and innovation
• Coordinate with the finance team to manage account receivables and ensure timely payments
• Utilize customer relationship management (CRM) tools to manage client interactions, track opportunities, and maintain accurate records
• Prepare and deliver regular performance reports to management, highlighting achievements and areas for improvement

Account Manager – Long Term Care Pharmacy

Salesforce Developer

• Serve as the Primary system administrator for the Salesforce org — own all user provisioning, license management, profile and role hierarchy configuration, and permission set
• Maintain org health as a standing discipline: monitor system limits, technical debt, deprecated flows, redundant automation, and field utilization; keep the org clean and performant.
• Manage all declarative configuration — page layouts, record types, validation rules, formula fields, custom objects, and relationship structures — with precision and Own the sandbox strategy and release management process: maintain development, UAT, and production org environments with a disciplined change and deployment cadence.
• Administer data integrity standards: define and enforce data governance policies, run routine data audits, manage duplicate rules and matching logic, and own the data dictionary.
• Triage, prioritize, and resolve platform support requests from Sales, Marketing, and Service users — with a bias toward root-cause fixes over one-off workarounds.
• Own the Salesforce platform roadmap — partner with Sales, Marketing, and Service Operations leaders to prioritize enhancements, integrations, and technical investments with clear business justification.
• Serve as the technical platform product owner: run intake, manage the backlog in Jira in concert with business product owners and scrum master, define requirements, and drive delivery from concept to production.
• Establish and maintain platform governance: naming conventions, change management protocols, environment strategy, and release cadences.
• Proactively surface opportunities to connect workflows, eliminate friction, and increase platform adoption across all four go-to-market teams.
• Design and maintain scalable object models, data architecture, and cross-cloud configuration (Sales Cloud, Service Cloud, Marketing Cloud / Account Engagement)
• Build and own complex declarative automation: Flow Builder (screen flows, record-triggered, scheduled, platform events), Dynamic Forms, and Einstein features
• Manage security architecture including profiles, permission sets, permission set groups, field-level security, sharing rules, and organization-wide defaults
• Architect and maintain connected app configurations, OAuth flows, and Named Credentials for external system integrations
• Write and maintain Apex classes, triggers, and asynchronous processing (Batch, Queueable, Schedulable) for business logic that exceeds declarative limits
• Develop Lightning Web Components (LWC) to create purpose-built, embedded UI experiences within Salesforce
• Design, build, and maintain REST/SOAP API integrations with third-party systems (ERP, marketing tools, data platforms, billing systems)
• Utilize Salesforce CLI, SFDX, and Git-based version control to manage metadata deployments through sandbox-to-production release pipelines
• Build and maintain custom reports, dashboards, and Einstein Analytics / Tableau CRM workbooks that serve as the operating layer for revenue leaders
• Serve as the systems integration partner for Sales, Marketing, and Service Ops — map end-to-end workflows across teams and identify where data, process, and platform need to connect
• Facilitate discovery sessions and requirements workshops with each team, document user stories, process flows, data dependencies, and acceptance criteria
• Ensure CRM data flows cleanly across the full customer lifecycle — from marketing lead capture through sales pipeline to service case resolution
• Drive platform adoption through team-specific enablement, in-app guidance, and documentation tailored to each function's workflows
• Measure and communicate platform impact: adoption metrics, workflow efficiency gains, and business outcomes tied to Salesforce investments.

Account Manager – Long Term Care Pharmacy

Senior Salesforce Solutions Engineer