Account Manager – Long Term Care Pharmacy

Managed Health Care Associates, Inc.

Account Manager providing support to MHA’s Long Term Care Pharmacy Members by cultivating relationships and developing contracts. Focus on sales and customer service activities within long term care provider accounts.

Posted 6/6/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $67,000 - $72,000 per yearWebsite

About the role

Key responsibilities & impact

Serve as the primary point of contact and advocate for clients, ensuring their needs are understood and prioritized thought clear and effective communication
Provide direct client support and foster relationships with various contacts within the pharmacy by conducting regular check-ins and follow-ups with customers via email and/or phone to support current needs, address concerns, and provide account updates
Monitor and analyze market trends, competitor activities, and customer needs to refine sales tactics
Maintain a robust sales pipeline and regularly report on sales activities, progress, and forecasts
Develop and maintain strong, positive relationships with key client stakeholders to foster trust and loyalty
Develop and implement effective internal sales strategies to penetrate the post-acute care market and achieve revenue goals
Identify opportunities to upsell or cross-sell additional products or services to existing clients
Create internal sales opportunities for MHA products and services to long-term care providers for MHA contracts
Ensure client satisfaction and retention by delivering a high level of service and support
Identify and resolve any client issues or concerns related to LTC Network and Medicare Part-D promptly and effectively
Proactively anticipate potential problems and implement preventative measures to minimize client dissatisfaction
Utilize all MHA sales and marketing reports to support and articulate the value prop and review the opportunities for our member pharmacy providers
Manage and communicate the external sales and marketing activities developed by internal marketing, Trade Relations, senior management and clinical research
Work closely with internal teams, including customer service, operations, and product development, to ensure client needs are met
Communicate client feedback and market insights to internal stakeholders to drive continuous improvement and innovation
Coordinate with the finance team to manage account receivables and ensure timely payments
Utilize customer relationship management (CRM) tools to manage client interactions, track opportunities, and maintain accurate records
Prepare and deliver regular performance reports to management, highlighting achievements and areas for improvement

Requirements

What you’ll need

Bachelor’s degree in Business, Healthcare Administration, Marketing, or related field
2–5 years of account management or sales experience, preferably in post-acute care or long-term care pharmacy
Proven success meeting or exceeding sales targets and driving client retention and growth
Strong relationship-building skills with the ability to influence stakeholders and act as a trusted advisor
Demonstrated ability to identify and execute upsell/cross-sell opportunities within existing accounts
Solutions-oriented mindset with the ability to troubleshoot client issues, including reimbursement and contract challenges
Solid business acumen with the ability to interpret data, market trends, and client performance to inform strategy
Strong communication and collaboration skills; able to work cross-functionally to deliver results
Proficiency with CRM systems and Microsoft Office (especially Excel) to track activity and analyze performance
Highly organized, self-directed, and comfortable managing a territory in a fast-paced, client-facing environment
Professional presence with a strong customer-first approach and commitment to delivering value

Benefits

Comp & perks

Comprehensive medical, dental, vision and prescription plans with FSA/HSA options individual and family options
Teledoc access
Fitness Reimbursement
Commuter Benefit Plan
Access to an Employee Assistance Program (EAP)
Paid vacation and sick time
Your birthday day off and a floating holiday
Paid Parental Leave
401K with a match
Employee Stock Purchase Plan
Life Insurance, short-term & long-term disability insurance
Access to financial and legal advisors
Tuition Reimbursement
E-learning programs
Ongoing Team Trainings
Paid volunteer time-off
Donation matching

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

account managementsales experienceupsellcross-selldata interpretationmarket trend analysisperformance reporting

Soft Skills

relationship-buildinginfluencing stakeholderssolutions-oriented mindsettroubleshootingstrong communicationcollaborationhighly organizedself-directedcustomer-first approach